Spotlight
Upstream Works for Finesse

At Upstream Works, we believe that the most efficient way of providing customer care is the best one – by providing service that resolves the customer’s concern on the first contact.

Business Interaction Management

Even if your enterprise stretches over many locations we give you a holistic view of a customer interaction by collecting information live, first hand as it happens. You have visibility, accountability and control over ALL of your customer interactions in a timely manner.

Insight

Our revolutionary Interaction Management Automation Services technology tracks the customer journey, providing true measurement of First Contact Resolution based on what the customer actually does.

Agent Desktop

We use this information to guide the agent and automate your real world, multiple application agent desktops. Your agents resolve more issues, faster.

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