At Upstream Works, we believe that the most efficient way of providing customer care is by providing service that resolves the customer’s concern on the first contact.
Our web based smart agent desktop provides a role tailored agent desktop that’s 100% compatible with Cisco Finesse. It provides a true omnichannel view of every interaction, delivered in real time to your agents to improve customer service. It will simplify your agents’ cluttered desktop and simplify your IT departments life.
Upstart takes customer interactions to a new level. Rated as the number one contact center smart agent desktop two years in a row by Ventana Research, it provides a single cockpit for accessing the tools and information that agents use to resolve customer issues effectively..
From small contact centers to enterprises that stretch over many locations, we give you a holistic view of a customer interaction by collecting information live, first hand as it happens. You have visibility, accountability and control over ALL of your customer interactions in a timely manner, along with a true measurement of First Contact Resolution based on what the customer actually does.