Upstream Works provides solutions based on our contact center automation and customer analytics technologies. Our offerings are based on the philosophy that customer care directly affects the bottom line. Using our technology, examples of solutions our  customers have deployed include:

• Agent Desktop Automation
• Agent Tools
• Call Recording
• Complex Call Control
• Contact Center Analytics and Reporting
• Contact Center Data Mart
• Contact Center Email/Chat
• Customer Experience Analytics
• Customer History
• Customer Recovery
• Dashboards
• Desktop/Workflow Automation
• FCR Tracking
• Hosted Telephony Integration
• IVR
• Last Agent Routing
• Multisite CTI
• Multisite Analytics and Reporting
• Multi Vendor Integration
• Post Call Automated Survey
• Remote Agent
• Scorecards
• Screen Pop
• Service Bureau Billing
• Technology Migration
• Vendor Independent CTI

Contact us to discuss your solution requirements.