Solutions
About Upstream Works
Upstream Works delivers call center solutions for businesses that view their customer service as a strategic competitive advantage and want to improve both agent capabilities and their bottom line through customer resolution and satisfaction.
We optimize call center performance through agent tools and analytics, allowing you to address agent and process based call resolution issues. The result is an increase in First Call Resolution rates that reduces customer churn, improves employee morale, and reduces the overall call volume. These same tools and analytics also improve the efficiency of every contact.
