10/29/2009

Webinar : Introduction to First Call Resolution

10/18/2009

CEConnect

10/14/2009

Webinar : Resolution Based Performance Management

09/20/2009

Motorola 311 User Conference

09/21/2009

International Association of Reservations Executives Annual Conference 

4/19/2009

Frost and Sullivan Mind Exchange

3/30/2009

EUCI - Reduce Cost of Handling Calls

2/26/2009

Reduce Repeat Calls: A Webinar about First Call Resolution

1/21/2009

Webinar: Increase First-Contact Resolution: The Key to Superior Tech Support

10/19/2008

MindX Oct.19-22

10/07/2008

ICCM Canada

9/16/2008

Call Center 2.0 Sept. 16-18 2008

9/15/2008

Motorola User Group Sept. 15-16

8/18/2008

Call Centre Week Canada Aug. 18-21

6/23/2008

9th Annual Call Center Week - June 22-26

06/12/2008

Webinar: How to Systematically Improve First Call Resolution

05/08/2008

Webinar: First Call Resolution: How does Email Impact your Customer Satisfaction?

4/19/2008

IARE 2008 Conference April 19-23

4/15/2008

Webinar: No Reservations: Converting More Calls the First Time Around

04/10/2008

Webinar: UpStart Experience Suite

04/01/2008

Webinar: First Call Resolution and the Complex Customer Interaction

03/06/2008

Webinar: Increasing Call Center Effectiveness Through First Call Resolution

2/27/2008

2008 Insurance Technology Conference

02/12/2008

Webinar: UpStart Experience Suite Demo

02/05/2008

Webinar: Repeat Calls: Assessing the Damage, Calculating the Cost

1/28/2008

3rd Annual Call Center Summit - Jan 28-31

1/17/2008

Webinar: Introduction to First Call Resolution