Learn how our solutions can increase your productivity, profitability and customer satisfaction in industries such as:

Retail Call Centers

By improving its First Call Resolution rates, retailers improve their customers' perception of the overall business, increasing up-sell rates, cross-sell rates, and store traffic.

Outsourced Call Centers

“One size fits all” solutions don’t give outsourced call centers the flexibility that your customers demand. You have to adapt fast, to win and keep business.

Healthcare/Medical Call Centers

Let your agents spend more time on care and less time on administration, without taking away the flexibility that they need to meet the patient’s needs.

Financial Services Call Centers

Your business is to serve your clients, and each contact is an opportunity to build and enhance the relationship – or to destroy it. Upstream Works works with you to provide truly effective measurement – to identify call resolution problems and improve internal processes that continually fail the client and lead to customer churn.

Insurance Call Centers

Risk management and customer loyalty is what the Insurance industry is all about. Upstream Works improves your ability to assess risk by integrating with your underwriting, billing, and customer management systems across all lines of business and communication channels.

Utility Providers

A utilities call center must deliver quality customer service to a large installed base, to ensure customer retention and, more importantly, to ensure customer safety. The ability to prioritize these calls is crucial.

Telecom

One bad call can risk a customer’s phone, wireless, internet and TV revenue. Working with our First Call Resolution product suite, you can discover where your business processes fall short, where your agents need training and improvement, and how you can improve your First Call Resolution rates overall.