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UpTake Customer Care Family
An overview of the Uptake Family of Performance Management and Analytics Products
UpTake Performance Management
UpTake Performance Management adds KPIs measuring call outcome, effectiveness, and call avoidance to the traditional range of efficiency KPIs, to permit balanced coaching. FCR and Conversion are weighed against traditional AHT and Quality scores to give a 360 degree view of the agent performance.
UpTake Customer Care Analytics
UpTake, with its breakthrough Contact Sentry technology brings unprecedented analytic capability to your customer care.
UpStart Agent Operating Environment
UpStart is an agent operating environment that provides a comprehensive suite of tools out of the box to increase the effectiveness of an agent, while allowing you to leverage your existing infrastructure and applications.
UpStart Experience Suite
The Upstream Works Product Suite provides a general outline of the functionality of our product line. Learn how Upstream Works can integrate and optimize your Inbound, Outbound, Multimedia, or Blended Call Center.
UpStart Multichannel
Support Phone, Web, Email and Chat using our multichannel products
Call Management Automation
Our Call Management Automation Server is a 3rd generation call center infrastructure that has developed a market reputation for turnkey installation and robust error-free operation. Fully "network aware", CMAS provides an optimized Call Center guiding your agents through the entire call.
Visual Queue
Visual Queue allows your operation centers and other high-priority contact centers to effectively manage incoming calls. Agents receive a universal view of all incoming contacts and are able to prioritize all incoming issues. Visual Queue lets urgent callers get first priority, while still effectively managing all other routine calls with the highest level of customer care.
EasyReach Telesales Automation Dialer
EasyReach provides both a platform that allows agents to engage in successful transactions and provides maximum effectiveness in managed call lists. EasyReach provides dialing and progressive dialing automation for a wide range of outbound telephone campaigns. Use EasyReach for personalized customer service, improved call center efficiency, flexible campaign management, and powerful reporting
eMedia Desktop Integration
Simple CTI that makes call center integration easier than it has ever been.
About Upstream Works
Understand how Upstream Works products fit into your contact center environment to improve efficiency and effectiveness.
Upstream Works with Avaya
Find out more about using your eMedia products with Avaya call center solutions.
