Company

Upstream Works delivers contact center solutions for businesses that view their customer service as a strategic competitive advantage and want to improve both agent capabilities and their bottom line through customer resolution and satisfaction.

We optimize contact center performance through agent tools and analytics, allowing you to address agent and process based call resolution issues. The result is an increase in First Contact Resolution rates that reduces customer churn, improves employee morale, and reduces the overall call volume. These same tools and analytics also improve the efficiency of every contact.

Careers

Companies across North America use Upstream Works’ solutions to improve  both agent and customer experience. Our company has been built with a  philosophy of ‘doing what we say we are going to do’. Through our  people, we have developed a great industry reputation of providing  innovative real world solutions to leading companies.

Executive Management

View biographies of Upstream Works’ executive management.

Corporate Overview

Upstream Works provides products and services for corporate and enterprise contact centers.

Partner Links

View information on becoming an Upstream Works partner.