Executive Management

Rob McDougall – President

Rob McDougall, president and co-founder of Upstream Works has been a catalyst for change within the Contact Center industry for many years. With Upstream Works, he developed a successful business model that provides technology solutions to many high profile customers. To ensure that Upstream Works continues to be an innovation leader, Rob plays an active role in promoting the company through Business Interaction Management and First Contact Revolution evangelism, articles and various speaking engagements. Rob is the author of many of Upstream Works’ White Papers.

Prior to the creation of Upstream Works, Rob held the role of R&D Director for TSB International/Telco Research, where he was responsible for product development and the tactical direction of InterLynx CT, which ultimately evolved into Upstream Works’ core product “CMAS”. In his distinguished 20 year career, Rob also served as the Product Development Manager for Perle Systems Ltd. He graduated as an Electrical Engineer from the University of Western Ontario.

Jerry Sokol – Chief Operating Officer

Jerry Sokol joined Upstream Works as Chief Operating Officer in November 2004. As a respected veteran in the Canadian high tech industry, Jerry provides Upstream Works with valuable insight on the fundamentals of the I.T. market place. At Upstream Works, Jerry is responsible for leading all aspects of Product Development and Professional Services.

Prior to Upstream Works, Jerry held the role of Vice President of Product Technology and Manufacturing for IMAX Corporation. At IMAX, Jerry spearheaded the development of the MPX large format projection and audio system, designed to greatly increase the IMAX market by permitting a cost-effective retrofit to existing 35 mm stadium seat theatres. During Jerry’s distinguished career he also held the position of Vice President of Product Development for Perle Systems and has been responsible for the definition and development of many mission critical enterprise networking products. Jerry is a member of the Professional Engineers of Ontario.

Mike Wilson – Vice President of Sales

Mike Wilson is a software industry veteran and entrepreneur with a well-proven track record of driving companies to revenue growth and market leadership. He most recently served as Vice President of Sales & Marketing at UM Labs, where he led the company’s global sales, marketing, and operations functions for the Americas.

Prior to UM Labs, Wilson also held senior positions at IMRglobal, Visual Systems and Ernst & Young.  He is an active angel investor, a founder of the Toronto Angel Group, and serves as an advisor for a number of technology growth companies. Mr. Wilson is a graduate of Queens University in Kingston and received a Masters degree in Economics from the University of Guelph.