Brochures

Understand how Upstream Works' products fit into your contact center environment to improve efficiency and effectiveness.

UpStart Contact Center Agent brings together a rich set of tools that lets your agents deliver premium customer carem while taking care of your bottom line.

Supports Phone, Web, Email, Fax and Chat, manual interactions and more.

Upstream Works Business Interaction Manager is designed to collect customer interactions from across an organization, wherever they occur, in real time to improve productivity and customer experience.

CTI that makes contact center integration easier than it has ever been.

Interaction Management Automation Services is a 3rd generation contact center infrastructure that has developed a market reputation for turnkey installation and robust error-free operation. Fully "network aware", IMAS provides an optimized Contact Center guiding your agents through the entire interaction.

Visual Queue allows your operation centers and other high-priority contact centers to effectively manage incoming calls. Agents receive a universal view of all incoming contacts and are able to prioritize all incoming issues. Visual Queue lets urgent callers get first priority, while still effectively managing all other routine calls with the highest level of customer care.