Demos & Screencasts

Demos are around 2 minutes long, and each highlight different aspects of UpStart. The ‘UpStart in Depth’ demo is 9 minutes long and narrated, and shows an agent resolving customer interactions with UpStart. Note that this demo is based on an earlier version of UpStart.  Screencasts are narrated presentations covering First Call Resolution topics. Each is around 4 minutes long.

Screencasts:

• First Call Resolution - the Need, the Problem
• Upstream Works FCR Products Overview
• Contact Center Supervisor
• Customer Experience Executive Overview
• Multi-Channel Contact Center Agent Desktop
• Outside Sales

Demos:

• First Call Resolution with UpStart and UpTake
• UpStart Call Flow
• UpStart Email Handling
• Blending Phone and Email
• UpStart Agent Statistics
• UpStart In Depth (9 min)
• Business Interaction Manager