Introduction to First Contact Resolution

There are many misconceptions about what First Contact Resolution (FCR) is and what exactly it means to a business.  Join us to get an understanding of FCR basics and how it is measured.

In this webinar you will learn:

• How to measure FCR
• How to use FCR for agent management
• Best practices for improving FCR

We look forward to your participation!

Date: Wednesday, February 1, 2012

Time: 2:05PM – 3:00PM Eastern Standard Time

To access the recorded webinar click here.