The Personalized Interaction – What Amazon and Netflix Can Teach the Call Center

Amazon and Netflix have created a self-service experience that have raised expectations for personal service AND customer satisfaction. What lessons can we learn and apply from them in the very different environment of the call center? How can we leverage our advantage of having a real person participating in the interaction?

What you will learn in this webinar:

• Changing expectations of customers and why they are changing
• New ways of differentiating your customer service
• Insight into creating a seamless customer experience

For more information contact info@upstreamworks.com.

For access to the recorded webinar click here.