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Upstream Works Blog | December 11, 2018

Customer Experience Management in 2019

As 2018 draws to a close and we get closer to ushering in a fresh new year, there’s a temptation to sensationalize up-and-coming technologies and get a bit brazen with predictions and statements about what’s to come. However, with a...

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Upstream Works Blog | November 13, 2018

Integrate Data across Customer Journeys for Better CX

When it comes to evaluating the Customer Experience (CX), the contact center is in the unique position of being able to accurately represent what a customer actually did and the service they received. It’s not an opinion poll; rather it is...

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Upstream Works Blog | October 3, 2018

CX Satisfaction Starts with Your Brand Advocates

It’s National Customer Service Week and we’re recognizing and applauding the efforts of all brand advocates – whether agents, SMEs, service reps, or case workers. It’s a great time to consider the conversations your brand is having with its customers....

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Upstream Works Blog | September 18, 2018

How Connected, Contextual Customer Journeys Make a Difference

Meet John. John expects to be able to contact businesses on his terms, choosing the channel, device, and time that works best for him. He also expects choice: whether it’s talking to someone right away to resolve his issue, or...

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Upstream Works in the News | March 7, 2018

Upstream Works Named in the 10 Most Innovative Contact Center Solution Providers 2018

Customer Experience Innovation and Digital Transformation with Upstream Works for Finesse Vaughan, Ontario, March 7, 2018 — Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announced today that it has been named in the ten most innovative...

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