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Upstream Works Blog | February 27, 2018

GDPR and its Impact on the Contact Center

With the General Data Protection Regulation (GDPR) coming into effect in Europe this May, housing providers are taking steps to ensure compliance. This includes considering the impact and full extent of the new legislation in every area of their business....

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Upstream Works in the News | February 27, 2018

Upstream Works Software Announces New Partnership with CAE

Upstream Works and CAE partner to deliver customer engagement and contact centre solutions Vaughan, Ontario, February 27, 2018 – Upstream Works Software Ltd., a provider of Omnichannel Contact Centre solutions, today announced a new partnership with CAE Technology Services Ltd.,...

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Upstream Works in the News | February 26, 2018

Upstream Works Software Receives 2018 CUSTOMER Magazine Product of the Year Award

Vaughan, ON, February 26, 2018 — Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announced today that TMC, a global, integrated media company, has named Upstream Works for Finesse as a 2018 CUSTOMER Product of the Year...

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Upstream Works Blog | February 20, 2018

5 Key Strategies for Housing Associations to Improve Customer Experience

People today may choose to communicate with their housing provider across various channels including phone, email, chat, SMS, social, and walk-ins. When they do reach out, they expect to receive the same level of service regardless of which channel they’re...

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Upstream Works Blog | January 31, 2018

From Multichannel to Omnichannel CX

Why talking about channels is outdated - and why you should care It wasn’t that long ago that people had no choice but to seek out the toll-free number at the top of their statement/bill/policy if they wanted to talk...

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