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E-News | January 30, 2018

Upstream Works EMEA 2018 Partner Forum

Hello, Thank you for registering for the Upstream Works EMEA 2018 Partner Forum: CX Conversation Game Changer on Monday, February 5, 2018 at 12.30 p.m. This is a great opportunity to learn what’s new at Upstream Works, hear from industry experts...

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Upstream Works Blog | January 24, 2018

Cisco Live EMEA: Previewing The 2018 Keynote Sessions in Barcelona

Cisco Live EMEA in Barcelona is days away, and it looks like this is an event that will be packed full of information. Reviewing the agenda, here are just five of the keynote subjects that have piqued our interest: Unlock...

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Upstream Works Blog | January 17, 2018

The CX Forecast for 2018

As we move into 2018, there are fundamental aspects to customer experience that we can’t lose sight of as we race towards the next great technology, gadget, or app. This blogger would like to approach things differently and point out...

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E-News | January 16, 2018

Experience Upstream Works at Cisco Live 2018, Barcelona

  Join Upstream Works at Cisco Live EMEA 2018, where IT superheroes unite to learn, network, collaborate, and inspire. Upstream Works provides next generation customer engagement solutions to organisations worldwide. The Upstream Works for Finesse (UWF) agent desktop connects all...

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Upstream Works Blog | December 14, 2017

Increasing Agent Engagement and Retention in the Contact Center

I’ve recently attended several contact center events, where one of the key topics of discussion was the high cost of agent turnover and the need to improve agent retention and engagement. While this has been a challenge in contact centers...

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