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Upstream Works Blog | December 5, 2017

CX Today, Business Value Tomorrow

Customer Experience, or CX, has become the new de facto contact center aspiration. Organizations worldwide are latching onto this latest acronym, determined to make it happen, to realize its business value, even if they’re not quite sure how to enact...

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E-News | December 5, 2017

Save the Date: Upstream Works User Community (UWUC)

    Thank you for being part of the Upstream Works User Community (UWUC), where together, we help each other achieve business goals. A lot has happened since our last get-together, and we have some great information and updates to...

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Upstream Works in the News | November 30, 2017

Upstream Works Introduces New Software for Better Customer Engagements and Ease of Management

Vaughan, ON, November 30, 2017 – Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announces Version 3.5 of its signature software, Upstream Works for Finesse (UWF). This latest release provides new capabilities for more granular, precise control...

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Uncategorized | November 27, 2017

Contact Center Nation – Thank You from Upstream Works

  Thank You Thanks for coming out to see us at Contact Center Nation 2017. It was great to engage with so many like-minded people who share our passion for providing outstanding customer experiences. At Upstream Works, we’re assisting contact...

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E-News | November 13, 2017

Upstream Works Webinar: What’s New – Optimizing CX and CC Operations

                      Customer experience transformation requires the entire organization to take a customer-centric approach while improving the agent experience, increasing efficiencies, and optimizing performance. Join us and learn how the latest Upstream Works for Finesse (UWF) features and capabilities can...

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