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Upstream Works Blog | November 8, 2017

Today’s Must-Have Call/Contact Center Software Capabilities

It’s a new world. Technology keeps leaping ahead while businesses race to keep up and successfully ride out the hype cycle. Balancing existing technology with innovation, catering to each customer demographic you serve, while at the same time keeping agents...

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E-News | November 7, 2017

Visit Upstream Works – Cisco EMEAR Customer Care Sales Summit

  Join Upstream Works at the Cisco EMEAR Customer Care Sales Summit Cisco Bedfont Lakes, Feltham November 16, 2017 The Cisco EMEAR Customer Care Sales Summit brings leading contact centre thought leaders together with your sales peers for an incredible...

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E-News | November 2, 2017

Leverage What You’ve Got – Real Business Value with a Connected CX

    Contact Centers are complex and customer expectations are rapidly changing. There are often multiple groups, several lines of business, separate databases, numerous agent desktop applications, a blend of voice and digital channels and various legacy and in-house systems....

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E-News | November 1, 2017

Thank You from Upstream Works – Credit Union Call Center Conference

Thank You Thanks for coming out to see us at the 2017 Credit Union Call Center Conference. The event was a great opportunity to engage with thought leaders and innovators who share our passion for exceptional member experiences. Upstream Works...

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E-News | October 17, 2017

Empowered Agents Can Transform the Customer Experience

       When we talk about agent success, we’re talking about giving agents the tools that allow them to work smarter and be more proactive, personal, and successful. Upstream Works for Finesse (UWF) is a single workspace for simplified handling...

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