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E-News | October 11, 2017

Upstream Works – Thank You

  Thank You Thanks for joining us at Cisco Americas Customer Care Summit and for helping make the event such a success. It was a great opportunity to engage with all who share our passion for outstanding customer care. At...

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E-News | October 6, 2017

Balancing Innovation while Continuing to Deliver CX Excellence

  Today, customers expect a simplified, personalized experience across every interaction and every channel when they engage with an organization. In the contact center industry, providing a low-effort, optimized experience is no longer a competitive differentiator – it’s a necessity...

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E-News | September 13, 2017

Empowered Agents Can Transform the Customer Experience

Improving CX starts with your Agents. Set them up for success with Upstream Works.X When we talk about agent success, we’re talking about giving agents the tools that allow them to work smarter and be more proactive, personal, and successful....

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Upstream Works Blog | October 4, 2017

Customer Experience Excellence – What Does it Take?

It is CX Week, and that has a lot of organizations thinking about what it means to deliver a great Customer Experience. Is it about technology? Agent training? Self-service? What exactly are we trying to achieve when we talk about...

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E-News | September 28, 2017

REMINDER: UPSTREAM WORKS PARTNER EVENT OF THE SEASON

UPSTREAM WORKS PARTNER EVENT Viewhouse Eatery, Bar & Rooftop Team Upstream Works is excited to welcome you, the best of the best, to our partner event. Great food, refreshing drinks, cool giveaways, fun contests, and our appreciation are all being served...

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