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E-News | September 26, 2017

Join Upstream Works – Credit Union Call Center Conference

2017 Credit Union Call Center Conference Las Vegas, NV | October 16 -18, 2017 Visit Upstream Works at the 2017 National Credit Union Call Center Conference, where thought leaders and innovators share the latest technology and best practices for exceptional member experiences....

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E-News | September 21, 2017

Leverage What You’ve Got – Real Business Value with a Connected CX

  How Upstream Works helps organizations bring the customer journey together for Improved CX & Rapid ROI on the promise of a transformed CX Contact Centers are complex and expectations are changing rapidly. There are often multiple groups, several lines...

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Upstream Works in the News | September 14, 2017

Upstream Works Software Ranks as one of Canada’s Fastest-Growing
Companies on the 2017 PROFIT 500

Canadian Business unveils 29th annual list of Canada’s Fastest-Growing Companies Vaughan, Ontario, September 14, 2017 – Canadian Business and PROFIT today ranked Upstream Works Software No.204 on the 29th annual PROFIT 500, the definitive ranking of Canada’s Fastest-Growing Companies. Published...

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E-News | September 13, 2017

The Connected Customer Experience – Can You Deliver?

How Upstream Works helps organizations like yours deliver on the promise of a transformed CX Customers don’t expect to be wowed. But they do expect an experience where, at any given moment, they are recognized, understood, and provided with quick...

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Upstream Works Blog | September 7, 2017

Customer Preference – It’s Personal

I’ve been reading a lot recently about the importance of contact centers learning and understanding customer preference. According to industry magazines, predicting customer preference seems to be the thing to strive for today. The theory behind it is that customers...

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