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Upstream Works Blog | August 23, 2017

Customer Care for the Digital Generation – Are you Ready?

Most businesses struggle to provide great customer service, and a major reason is that the market is changing faster than their ability to keep pace. This is particularly true in the contact center, where legacy technology puts agents at a...

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E-News | August 3, 2017

Upstream Works Partner Event at Cisco Americas 2017

Trouble viewing this email? Click here. UPSTREAM WORKS PARTNER EVENT Viewhouse Eatery, Bar & Rooftop Team Upstream Works is inviting you, the best of the best, to join us at the partner event of the season. Food, drinks, and our...

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Upstream Works in the News | August 1, 2017

Upstream Works Software Announces New Partnership with NextNet Partners

Upstream Works and NextNet Partners team up to increase customer engagement and collaboration options for clients. Vaughan, Ontario, August 1, 2017 - Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, today announced a new partnership with NextNet...

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Upstream Works Blog | July 18, 2017

How Do You Build Personalized Customer Experiences? Ask the Tough Questions.

Delivering a great customer experience is vital, and complex. According to Dimension Data 2017 Global CX Benchmarking Report, digital transformation is essential in order to compete in today’s market. Digital workspace and engagement is not a competitive advantage – it’s...

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E-News | July 11, 2017

Upstream Works Partner Event at Cisco Americas 2017

Trouble viewing this email? Click here. We look forward to seeing you there! Upstream Works Team  Connecting Everything That Matters partners@upstreamworks.com Upstream Works provides Omnichannel Contact Center solutions to increase customer engagement and agent success. Upstream Works for Finesse brings...

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