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Upstream Works Blog | January 7, 2021

5 Ways to Automate Contact Centers with AI in 2021

AI has many valuable uses in the contact center, from providing data and channel options to reducing costs. One of the biggest drivers for AI is automation. Automation may take many forms, including providing intuitive self-service options for customers, as...

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Upstream Works Blog | December 16, 2020

3 Reasons Your Organization Needs Digital CX in 2021

  Digital customer engagement is about more than simply adding new channels to the contact center. Digital CX also enables contact centers and back office digital workers to truly understand their customers’ behaviors, wants and needs. It is with this...

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Press Releases | December 9, 2020

Upstream Works Enhances Assist Knowledge Management Solution for Optimized CX

Woodbridge, Ontario, December 9, 2020 – Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announces feature enhancements to their Upstream Works Assist knowledge management solution for enterprises, enabling richer customer engagements, greater efficiency and more consistent service. Upstream...

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Press Releases | December 8, 2020

Upstream Works Unifies CX with New Desktop for Digital Workers

Woodbridge, Ontario, December 8, 2020 – Upstream Works Software Ltd. is excited to announce their new Desktop tailored for digital workers in the Contact Center and Back Office. The Upstream Works Desktop (UWD) will unify customer engagements across the entire...

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Upstream Works Blog | November 19, 2020

3 Drivers of CX Success in 2021

As the pandemic continues and businesses continue shifting focus to accommodate necessary changes, we’ve seen brand new drivers of customer experience (CX) success arise. These drivers will continue into the new year has contact centers strive to meet new customer...

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