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Upstream Works in the News | July 7, 2016

Upstream Works announces new software that personalizes the contact center experience

Upstream Works for Finesse Version 2.6 now available Vaughan, ON, July 7, 2016 – Upstream Works Software, Ltd., a provider of Omnichannel Contact Center solutions, announces the availability of Version 2.6 of its signature software, Upstream Works for Finesse (UWF)....

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Upstream Works in the News | July 6, 2016

Five Elements of Omnichannel Success

In this industry, buzzwords are a dime a dozen.  Every week it seems there’s a new innovation that promises to revolutionize the customer experience or otherwise save the world. So how do contact centers make smart choices when it comes...

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Upstream Works in the News | January 31, 2016

Upstream Works Receives 2016 CUSTOMER Magazine Product of the Year Award

Upstream Works Receives 2016 CUSTOMER Magazine Product of the Year Award Upstream Works for Finesse Honored for Exceptional Innovation TORONTO, ON--(Marketwired - January 19, 2016) - Upstream Works announced today that TMC, a global, integrated media company, has named Upstream...

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Upstream Works in the News | August 24, 2015

Upstream Works Software Awarded 2015 Unified Communications TMC Labs Innovation Award

Upstream Works Software Awarded 2015 Unified Communications TMC Labs Innovation Award  Upstream Works for Finesse Recognized for Exceptional Innovation Toronto, Ontario August 24th, 2015 —Upstream Works Software announced today that TMC, a global, integrated media company, named Upstream Works for...

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Upstream Works in the News | June 8, 2015

Upstream Works Releases AnyTask Routing for Cisco Finesse Contact Center

Upstream Works releases AnyTask Routing for Cisco Finesse Contact Center Toronto, Ontario June 8, 2015 – Upstream Works, the leading provider of omnichannel insight and automation solutions for contact centers, announced today the addition of AnyTask Routing to its award winning...

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