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Press Releases | October 28, 2020

Upstream Works Enhances Universal Queue Support Using Cisco’s Media Routing Peripheral Gateway (MR PG)

Woodbridge, Ontario, October 28, 2020 – Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announces Version 4.2 of their signature software, Upstream Works for Finesse (UWF). This release enables seamless customer experiences and powers greater contact center...

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Press Releases | October 22, 2020

Upstream Works Awarded 2020 Unified Communications TMC Labs Innovation Award

Upstream Works for Finesse is Recognized for Exceptional Innovation Woodbridge, Ontario (October 22, 2020) – Upstream Works announced today that TMC, a global, integrated media company, and its TMC Labs product review division, named Upstream Works for Finesse (UWF) a...

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Upstream Works Blog | September 1, 2020

5 Ways to Keep Contact Center Agents Engaged

Contact center success is heavily dependent on the agents working the frontlines to service customers every single day. So, it’s important those agents feel engaged at work and are happy in their roles, with the companies they work for and...

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Upstream Works Blog | August 11, 2020

4 Ways to Bring a Human Touch to Contact Center CX

The difference between good and excellent contact center CX is providing customers with a human touch. As digital channels and AI become more prevalent in contact centers, customers are looking for more in their experiences with human agents, something they...

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CUSTOMER-Contact-Center-Technology-Award-2020
Press Releases | July 21, 2020

Upstream Works Receives 2020 Contact Center Technology Award from CUSTOMER Magazine

Upstream Works for Finesse (UWF) is recognized for innovative customer service technology solutions and improving the customer experience Woodbridge, Ontario, July 21, 2020 — Upstream Works announced today that TMC, a global, integrated media company, has named Upstream Works for...

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