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Upstream Works Blog | July 16, 2020

2 Key Technologies Contact Centers Need for WFH Agents

This is Part 3 in our 3-Part series about how contact centers can adapt and thrive during a global pandemic. See Part 1 and Part 2. As the pandemic wears on, contact centers face challenges on two different but highly...

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Upstream Works Blog | June 25, 2020

3 Ways Contact Centers Can Manage the Transition to Home-Based Agents

This is the second article in a three-part series about how COVID-19 is impacting contact centers and how they can adapt to this new normal. In the first part of our three-part series, we addressed the important role the contact...

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Upstream Works Blog | June 10, 2020

How Omnichannel Contact Centers Can Maintain Business Continuity During a Pandemic

Every aspect of every business has been forced to adapt to COVID-19. While that alone could easily consume all your energy, the impact on your customers must be managed as well. With so much of business shifting to virtual spaces,...

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Press Releases | June 3, 2020

Upstream Works Announces New Software for Richer Engagements and Ease of Administration

UWF Streamlines Customer Engagements and Increases Management Efficiency Woodbridge, Ontario, June 3, 2020 – Upstream Works Software Ltd., an Omnichannel Contact Center solutions provider, announces Version 4.1 of its signature software, Upstream Works for Finesse (UWF). This release enables contact...

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Press Releases | May 27, 2020

Upstream Works Announces Partnership with Italtel

Upstream Works and Italtel Spain join forces to accelerate digital transformation for contact centers Woodbridge, Ontario, May 27, 2020 – Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, is announcing a new partnership with Italtel Spain, a...

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