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Upstream Works Blog | May 13, 2020

5 Factors of Omnichannel Contact Center Success in the New Normal

Every contact center has a universal goal: to provide exceptional customer service. But doing so isn’t always that simple. It requires a holistic customer experience (CX) strategy, a responsive data strategy and the flexibility to adapt to a changing world....

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Upstream Works Blog | March 26, 2020

The Growing Use Case for Video and Co-Browse in Customer Care

Remote working is in the spotlight like never before, and work from home (WFH) has become the tech acronym du jour. In this climate of social distancing, remote working will be a boon for driving the adoption of engagement and...

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Press Releases | March 9, 2020

Upstream Works Receives 2020 CUSTOMER Magazine Product of the Year Award

Woodbridge, ON, March 9, 2020 — Upstream Works Software announced today that TMC, a global, integrated media company, has named Upstream Works for Finesse (UWF) as a 2020 CUSTOMER Products of the Year Award winner.  “Upstream Works is pleased to...

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Upstream Works Blog | February 26, 2020

Why Seamless CX Matters More Than Ever

Why Seamless CX Matters More Than Ever At face value, providing seamless customer service should be the goal of every contact center. With so many technologies to manage, along with rising customer expectations, this can be harder than it seems....

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Upstream Works Blog | January 16, 2020

How AI Drives Innovation for a Better CX

This is the last in a series of blog posts examining key contact center trends for 2020, and the first three lead up to this broader theme of innovation driven by Artificial Intelligence (AI). We began by looking at the...

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