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Upstream Works Blog | September 24, 2019

Context-Driven Customer Engagements

Today there is so much data available that most organizations don’t know what to do with it. There are more things to measure and even more ways to measure them. If it was possible to harness that data and to...

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Press Releases | September 17, 2019

Upstream Works Software and Local Measure Partner on Social Engagement Management Solutions Across the Enterprise

Woodbridge, Ontario, September 17, 2019 – Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, today announced its integration partnership with Local Measure. Together, the companies will offer brands one seamless, comprehensive solution for delivering real-time customer and...

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Press Releases | September 16, 2019

Upstream Works Software Partners with Aceyus on Customer Experience Management Solutions

Woodbridge, Ontario, September 16, 2019 – Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, today announced its integration partnership with Aceyus. Together, the companies will enrich customer experience management with actionable data that powers informed decisions and...

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Upstream Works in the News | September 12, 2019

Upstream Works Software Partners with Selligent on Data-Driven Customer Engagement Solutions

Woodbridge, Ontario, September 12, 2019 – Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, today announced its partnership with Selligent to enable and deliver effective, integrated, enterprise-wide customer care engagement solutions. Selligent’s intelligent omnichannel experience and marketing...

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Upstream Works Blog | September 5, 2019

Back to Basics: Contact Center Trending Technology 101

The world of customer experience management is expanding and growing in complexity at an alarming rate. The requisite buzzwords seem to be promoted enthusiastically on each vendor’s website – all vying for a spot at the forefront of innovation. But...

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