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Press Releases | August 20, 2019

Upstream Works Awarded 2019 Innovation Award by TMC Labs and INTERNET TELEPHONY Magazine

Upstream Works for Finesse Honored for Exceptional Innovation Woodbridge, ON, August 12, 2019 — Upstream Works Software announced today that TMC, a global, integrated media company, has named Upstream Works for Finesse (UWF) as a 2019 TMC Labs INTERNET TELEPHONY...

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Upstream Works Blog | August 14, 2019

Making the Most of Your Data with Customer Journey Analytics

What is Customer Journey Analytics? It’s tricky to find a definition of Customer Journey Analytics that isn’t penned by a solutions provider hankering to sell you their reporting platform. When we at Upstream Works talks about it, our focus is...

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Upstream Works Blog | July 17, 2019

5 Ways to Wow – The Power of Proactive & Predictive Customer Care

Earning a customer’s loyalty is the name of the game with customer experience management today. It’s a highly competitive marketplace – with a fickle customer landscape. Nowadays it’s so easy to shop around and compare offerings for the best deal....

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Upstream Works Blog | June 10, 2019

Advancing the Conversational Experience Across All Channels

Messaging apps are an easy way for customers to interact with your brand while on the go – and their popularity is rapidly increasing. Throw chatbots into the mix and you’ve got customers who can help themselves with simple transactions....

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Upstream Works Blog | April 16, 2019

A Future-Proof CX Approach to Leveraging Emerging Technologies

In this episode of Natilik Live, Upstream Works’ Jeff Palmer discusses a future-proof CX strategy that protects brands from the potential pitfalls of silos –system, channel, or data – and highlights how choice and flexibility are key to a winning...

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