Cisco Agent Desktop to Upstream Works for Finesse

Your contact center Cisco Agent Desktop (CAD) migration can be both simple and rewarding with Upstream Works for Finesse.

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When you upgrade to UWF, you can keep the features you know and are accustomed to using, and reap the benefits of additional functionality with:

  • Single Agent Desktop and Management Simplicity for all channels
  • Voice and Omnichannel configurations
  • Seamless integration capabilities protecting your existing technology investments
  • Support for all Cisco Collaboration platforms including UCCE, PCCE, UCCX, HCS