Limitless Conversations and Optimized Omnichannel CX Journeys

Upstream Works for Finesse Enhanced Omnichannel Contact Center Solution


Simplify Customer Engagement with Upstream Works         

Meet your customers wherever they are and provide them with an effortless, amazing experience with your brand. Treat them to a CX that moves them from satisfied client to your biggest fan. Learn More

Unified Digital Messaging

Persistent conversations across channels for dynamic engagements

Smart + Personalized

Customer data and context for tailored, informed agent assistance

Predictive + Proactive

Reach out to customers and resolve issues before they even happen

AI + Bots

Leverage innovation to enable self-service and elevate agent interactions

Video + Co-Browse

Show and guide your customers to fast, easy resolution with a human touch

Social Care

Monitor, respond and manage customer care on social channels

Upstream Works in Action

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We’re Committed to Your Success

With over 10 years of award-winning omnichannel innovation we bring contact center expertise and a best-in-class market leading solution. We enable organizations like yours to provide exceptional user experiences and benefit from rewarding customer engagements while leveraging existing investments. Our extensive partner network allows us to provide the benefits and measurable results of our solutions to organizations worldwide.

 

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