Conversations Without Boundaries: The UWF Customer Experience
In this webinar, learn about what’s new in Upstream Works for Finesse (UWF) version 4.0 including limitless conversations, integrated intelligent workflows, and the new omnichannel Supervisor Interface.
Darrin Mulligan, VP Solutions Engineering, Upstream Works Software, discusses:
- Intuitive Single Agent Desktop with Context and Knowledge
- Unified Digital Messaging
- Social, Video and Co-Browse Care
- Flexible APIs and Interceptable Messaging Pipeline
- New Omnichannel Supervisor and Real-time Management