Five products. One clear path from problem to outcome.
Every Upstream Works product starts with the issue your customers and teams feel — then the benefit, then the result you can measure.
What products does Upstream Works offer?
Upstream Works offers Totalix™ — its multi-tenant, CRM-embeddable platform in five editions — plus UWXP (AI experience layer), UW Knowledge & Assist (agent guidance and knowledge), UW Insights (analytics and reporting) and AgentNow (video engagement and co-browsing).
Totalix™
Five editions, one platform, your choice of deployment.
Explore →UWXP
Agentic reasoning and decision intelligence on specialized small language models, with no training on your data.
Explore →UW Knowledge & Assist
Real-time agent guidance, plus customer, employee and agent knowledge bases — authored once, served everywhere.
Explore →UW Insights
Unified, real-time and historical reporting across channels, agents and AI — so you can prove the failure demand is falling.
Explore →AgentNow
Video engagement and co-browsing for the issues that need to be seen, not described — fewer repeat calls and site visits.
Explore →CX platforms Totalix™ runs on and enhances
Business applications Totalix™ Embedded can run inside*
Don’t see yours? Request your application and we’ll book a session to scope it, then build it out.
* Integration with any application is subject to testing, the application’s version and edition, API access and compatibility, the vendor’s terms, and final acceptance by Upstream Works and the application provider. All product names, logos, trademarks and copyrights belong to their respective owners; their use here identifies compatibility only and does not imply endorsement.
See it on your use case.
A live tenant, not a slide deck — with the engineer who knows your platform.