Working Together in Partnership

Transforming Customer Engagements – Upstream Works Partners

Transforming Customer Engagements

We work with best-in-class technology partners and solution providers around the globe, redefining omnichannel contact centers for truly exceptional customer experiences.

Technology & Solution Partners – Upstream Works

Technology Partners

Upstream Works partners with world-class technology leaders to provide innovative, effective solutions for your business success. We work with industry partners and bring it all together – from the Cisco Collaboration platform to CRM and any business application – we collaborate to deliver omnichannel solutions to enable customer service excellence.

Solution Partners

We work collaboratively with a variety of partners to meet the needs of organizations with flexible and comprehensive omnichannel contact center solutions. Upstream Works solution providers include value-added resellers, system integrators and consulting firms, delivering on commitments to customer excellence.

Solution Partners – Upstream Works

Aspen Technology Group Inc. is a cloud and customer experience consulting company based on Amazon Connect and related services. AspenTGI offers innovative solutions that allow organizations to increase cloud adoption while helping them meet their customer experience goals.

Bell is Canada's leading provider of information and communications technology (ICT) solutions. With strong business communications expertise and networks that are unrivalled in the industry, Bell designs, builds and operates the critical infrastructures that power many of the largest networked organizations in Canada and around the globe.

BT Group is the UK's leading provider of fixed and mobile telecommunications and related secure digital products, solutions and services. We also provide managed telecommunications, security and network and IT infrastructure services to customers across 180 countries.

For over 40 years, Bucher + Suter has been at the forefront of delivering Cisco-based customer experience solutions, specializing in contact center and CRM integrations for industries worldwide. Bucher + Suter is dedicated to bringing sophisticated, flexible, and secure solutions to the market.

CAE is an IT Infrastructure Services Reseller, delivering the technology foundation for digital transformation. Our unique service led approach focuses on maximising the relevance of solutions from across the Network, Datacentre and Digital Workspace, with a global capability in private and public sectors.

CDW is a leading provider of integrated information technology solutions for business, government, education and healthcare. Their broad array of offerings range from discrete hardware and software products to integrated IT solutions such as mobility, security, cloud, data center and collaboration.

Computacenter is a leading independent technology partner, trusted by large enterprise and corporate organizations. They help customers to source, transform and manage their IT infrastructure to deliver digital transformation. Computacenter is a public company quoted on the London FTSE 250 and employs over 16,000 people worldwide.

Connect is a Systems Integrator and Managed Service Provider specialising in Contact Centre and Unified Communications (UC) technologies. We focus on transforming call centres into omnichannel contact centres for national and multinational businesses across the world.

CONNECT Professional Services is a leading regional system integrator and digital transformation partner, delivering advanced technology solutions across Egypt, Saudi Arabia, Libya, and the Middle East and Africa. With deep expertise in cloud, collaboration, cybersecurity, data center, and managed services.

Core Business Technology Solutions (CoreBTS) is a solution provider focused on customer-centric software, technology and related IT infrastructure and technology services to corporate and government clients. Core BTS solves complex business needs across networking, collaboration, security and data center infrastructure.

C1 offers best-in-class solutions in customer experience, collaboration, contact center, cloud, enterprise computing, data center and virtualization, enterprise networking, and security.

Endava is a leading provider of next-generation technology services, dedicated to enabling its customers to accelerate growth, tackle complex challenges and thrive in evolving markets. By combining innovative technologies and deep industry expertise with an AI-native approach, Endava delivers lasting impact.

ePlus is a leading integrator of technology solutions. ePlus enables organizations to optimize their IT infrastructure and supply chain processes by delivering complex information technology solutions, which may include managed and professional services and products from top manufacturers.

Firstsource Solutions Limited is a specialized global business process services partner, providing transformational solutions spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology.

Gamma Communications plc is a leading provider of technology-based communication services across Europe. Offering a range of Unified Communications, mobile, security and connectivity services, Gamma provides robust and secure end-to-end business communication solutions.

Founded in 1996, GDT is an award-winning, international multi-vendor IT solutions provider and Cisco Gold Partner. GDT specializes in the consulting, designing, deploying, and managing of advanced technology solutions for businesses, service providers, government, and healthcare.

Italtel Spain is a technology company that combines traditional positioning in networks and communications services with the ability to innovate and develop end-to-end solutions for digital transformation, productivity and business success.

Kyndryl is the world's largest IT infrastructure services provider, serving thousands of enterprise customers in more than 60 countries. The company designs, builds, manages and modernizes the complex, mission-critical information systems that the world depends on every day.

Natilik is a specialist Global IT and communications provider with a wealth of experience helping clients transform customer experience and deliver a truly connected digital experience through Cisco and their eco-system partners.

New Era Technology is an IT Professional Services and Communication Company with unique capabilities implementing large scale IT solutions, Managed Services, Collaboration solutions and Contact Center technologies worldwide.

NTT is a global company specializing in information technology services including network integration, security solutions, data centre solutions, converged communications, customer interactive solutions, Microsoft solutions and a range of professional, consulting, managed and support services.

NWN Carousel provides cloud, on premise and hybrid technology solutions depending on individual business problems. NWN's NCare Managed IT Services and NWNcomm Cloud Collaboration Solutions are recognized as best in class across unified communications, data center, networking, security and end user computing.

As one of the largest solutions providers in the U.S., Presidio combines experience and stability with regional expertise and service, with the ability to cover your global business needs.

Raise GTM helps organizations innovate and diversify to maintain competitive advantage amidst disruption. They translate company goals into actionable strategies, provide execution support through competition-ready Tiger Teams, strategic deal coaching, and enterprise sales training.

Sensa is an IT service company headquartered in Iceland, offering communication solutions including collaboration, contact centers, network management, infrastructure, security, hosting and UCS across Customer Service, Managed Services, Hosting and Colocation, Data Storage and Disaster Recovery.

Since 1982, Sentinel Technologies has been recognized as a premier business technology services provider dedicated to delivering the highest quality IT solutions, customer service and support.

TELUS Corporation is a Canadian national telecommunications company that provides a wide range of telecommunications products and services including internet access, voice, entertainment, healthcare, video, satellite and IPTV television.

Trace3 delivers over 20 years of expertise in emerging technology, providing unique technology solutions and consulting services. Their elite engineering and dynamic innovation provide convergent solutions that embrace emerging technology and drive measurable value.

TTEC Digital is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands, partnering with business leadership across marketing, sales and customer care.

Verizon Communications Inc. powers and empowers how its millions of customers live, work and play, delivering on their demand for mobility, reliable network connectivity and security. Headquartered in New York City, serving countries worldwide and nearly all of the Fortune 500.

Vodafone is a leading European and African telecoms company providing mobile and fixed services to over 330 million customers in 15 countries, with one of the world's largest IoT platforms.

World Wide Technology, Inc. (WWT) is a leading technology integrator providing technology products, services and supply chain solutions to customers around the globe, with expertise across Unified Communications, Security, Datacenter, Wireless Mobility and eCommerce.

XTIUM delivers a modern security-first approach to the managed IT services experience. Leveraging AI innovations, enterprise-grade cybersecurity, virtual desktops, unified communications, and more, XTIUM acts as a trusted partner to help businesses reduce risk, boost operational efficiency, and scale with confidence.

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Grow with Upstream Works

Better customer experiences start with great partnerships. Let's build them together — for you, your clients, and the customers they serve.