Customer Experience Engagements
with Greater Visibility
connecting all interactions and CX data
Engagements
with bots, social, video, messaging, and more
a Transformed CX
– Can you Deliver?
Inspire Your Agents
with a Single Workspace
One agent desktop with connecting all channels and CX interactions
Simplify Workflows
with Seamless Integrations
Connect all data with seamless integration to all applications, CRM, systems and platforms
Grow Your Business
with Actionable Insights
Efficient omnichannel CX management with insights, reports, and analytics
Delight and Personalize CX Engagements
Continuous, informed conversations for efficient, personalized customer experience
One Agent Workspace for All CX Journeys
Discover the CX platform for all users with an intuitive agent workspace and productivity tools, omnichannel digital flexibility, integration of all interactions, context and data, management simplicity and reporting. Learn more
Single Agent
Workspace
Connecting
All Channels
Knowledge +
Collaboration
Interaction +
Context-data
Integrating Data,
Apps, CRMs
Reports +
Analytics
Enterprise-class
Solution
Flexibile API
Model
Compliance +
Security
AI + Bots
+ more
Simplify Customer Engagement with Upstream Works
Meet your customers wherever they are and provide them with an effortless, amazing experience with your brand. Treat them to a customer experience that moves them from satisfied client to your biggest fan. Learn More
Exceptional, Connected Customer Experience Across All Roles and Departments in The Enterprise
We’ve designed an enhanced Omnichannel Contact Center solution to meet the needs of every department. We’re here to help you achieve your CX goals, improve agent and customer engagement and operational efficiency.
Upstream Works in Action
Explore how the latest solutions from Upstream Works and our top technology partners are impacting customer care
We’re Committed to Your Success
With over 10 years of award-winning omnichannel innovation we bring contact center expertise and a best-in-class market leading solution. We enable organizations like yours to provide exceptional user experiences and benefit from rewarding customer engagements while leveraging existing investments. Our extensive partner network allows us to provide the benefits and measurable results of our solutions to organizations worldwide.
