Introducing the Upstream Works Desktop for Digital Workers Transform Back Office & Contact Center Operations Learn More Convenient Self-Service
& Insightful Agents
See What’s New in Upstream Works Assist Knowledge Management Learn More
Optimize Work-From-Home Productivity With Upstream Works Discover how Upstream Works can help your contact center through COVID-19 Learn More Personalized, Effortless
Customer Experience Engagements
Enhanced omnichannel solution for agent success, customer loyalty and business results
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Limitless Conversations and Optimized Omnichannel CX

Upstream Works for Finesse Enhanced Omnichannel Contact Center Solution

Inspire Your Agents
with a Single Workspace

One agent desktop to connect all channels and CX interactions

Simplify Workflows
with Seamless Integrations

Connect data with seamless integration to applications, CRMs, systems and platforms

Grow Your Business
with Actionable Insights

Efficient omnichannel management with insights, reports and analytics

Delight and Personalize  CX Engagements

Informed conversations for efficient and personalized customer experiences

A Single Agent Workspace for All Customer Journeys

Discover the CX platform that provides an intuitive agent workspace, omnichannel flexibility and management simplicity. The omnichannel Agent Desktop seamlessly integrates all channels, interactions, context and data, giving agents everything they need to provide great customer experiences while optimizing operational efficiency. Learn more

Single Agent

All Channels

Knowledge +

Interaction +


Integrating Data,
Apps, CRMs

Reports +


Flexibile API

Compliance +

Artboard 1

AI + Bots
+ more

Simplify Customer Engagement with Upstream Works

Meet your customers wherever they are for effortless interactions. Provide customer experiences that turn every client into your biggest fan. Learn More

Human + Social

Video, Co-browse and social care provide fast and easy resolutions

Predictive + Proactive

Reach out to customers and resolve issues before they even happen

Smart + Personalized

Customer data and context for meaningful and informed agent assistance

Dynamic + Effortless

Advanced unified messaging and conversational engagements

Connected Customer Experiences Across the Enterprise

The Upstream Works Omnichannel Contact Center solution was designed to meet the needs to every department. We’re here to help you achieve your CX goals, improve engagements and optimize operational efficiency – for agents, supervisors, technology personnel, CX leaders and everyone else at the contact center.

Upstream Works in Action

Slide "Upstream Works customer engagement solutions effectively enable our clients' digital business transformation goals with the integration of all CX channels, data, and systems and a unified desktop for consistent, personalized experiences that meet and exceed customer expectations." — Chris Gascoyne,
Customer Experience Director, Natilik
Slide “While other vendors have been talking about Omni-Channel and Customer Journey for years, Upstream Works has been perfecting it with our customers.” — Casey Klein,
Vice President of Solutions, Contact Center, Presidio
Slide “Upstream Works for Finesse seamlessly brings Omnichannel to life for both customers and agents, enabling a transparent, single application view across all customer touchpoints that truly provides a differentiated engagement experience for progressive customer focused enterprises.” — Steven Pollema,
President, TTEC Digital - Technology
Slide “By deeply integrating applications and normalizing the data from the back end, UWF enables a seamless contact handling experience for the agent, providing them with history and context of all interactions. This is coupled with agent productivity tools such as an integrated knowledge database, providing single-click access to information across channels so that agents can quickly find what they need to assist customers.” — Nancy Jamison,
Principal Analyst, Frost & Sullivan

Explore how the latest solutions from Upstream Works and our top technology partners are impacting customer care

We’re Committed to Your Success

With over 10 years of award-winning omnichannel innovation, we bring contact center expertise and a best-in-class market leading solution. We enable organizations like yours to provide exceptional user experiences that benefit from rewarding customer engagements while leveraging existing investments. Our extensive partner network allows us to provide the benefits and measurable results of our solutions to organizations worldwide.