Customer Experience Engagements
with Greater Visibility
connecting all interactions and CX data
Engagements
with bots, social, video, messaging, and more
a Transformed CX
– Can you Deliver?
Limitless Conversations and Optimized Omnichannel CX Journeys
Upstream Works for Finesse Enhanced Omnichannel Contact Center Solution
Simplify Customer Engagement with Upstream Works
Unified Digital Messaging
Persistent conversations across channels for dynamic engagements
Smart + Personalized
Customer data and context for tailored, informed agent assistance
Predictive + Proactive
Reach out to customers and resolve issues before they even happen
AI + Bots
Leverage innovation to enable self-service and elevate agent interactions
Video + Co-Browse
Show and guide your customers to fast, easy resolution with a human touch
Social Care
Monitor, respond and manage customer care on social channels
Upstream Works for Finesse was designed with every department in mind.
We’re Committed to Your Success
With over 10 years of award-winning omnichannel innovation we bring contact center expertise and a best-in-class market leading solution. We enable organizations like yours to provide exceptional user experiences and benefit from rewarding customer engagements while leveraging existing investments. Our extensive partner network allows us to provide the benefits and measurable results of our solutions to organizations worldwide.
