Keep up with changing customer expectations and give your agents an enhanced agent desktop that will empower them to provide personalized, meaningful and efficient service. Better experiences start with Upstream Works omnichannel desktop solutions.
Unified agent desktop with productivity tools and visibility of all channels, interactions and applications for personalized CX and improved FCR.
Convenient channel flexibility with voice, email, web chat, messaging, social, video, co-browse, bots, conversational AI, and more.
Integrate with any AI and business application and CRM system to streamline workflows and increase agent efficiency.
Simplify team management with the Supervisor Desktop, performance insights, omnichannel Dashboards, and collaboration tools.
Improve business outcomes with real-time and historical omnichannel Dashboards, reports and analytics including FCR, CES and bot analytics.
We offer flexible omnichannel contact center desktop solutions on multiple platforms: Amazon, Cisco, Webex Contact Center and digital only.
Offer convenient self-service and hyper-personalized CX on any channel. Upstream Works’ digital channel flexibility allows you to add channels and offer self-service options like chatbots for anytime support and easy escalations for a seamless customer journey.
Innovate and evolve your contact center while leveraging existing and emerging technology. Our flexible omnichannel solutions allow you to migrate to cloud solutions at your own pace and maintain a consistent agent desktop experience for minimal disruption.