Omnichannel contact center software and customer experience Upstream Works

Limitless Conversations and Optimized Omnichannel CX Journeys

Upstream Works for Finesse Customer Experience Management

Simplify Customer Engagement with Upstream Works

Meet your customers wherever they are and provide them with an effortless, amazing experience with your brand. Treat them to a CX that moves them from satisfied client to your biggest fan. Learn More

Unified Digital Messaging

Persistent conversations across channels for dynamic engagements

Smart + Personalized

Customer data and context for tailored, informed agent assistance

Predictive + Proactive

Reach out to customers and resolve issues before they even happen

AI + Bots

Leverage innovation to enable self-service and elevate agent interactions

Video + Co-Browse

Show and guide your customers to fast, easy resolution with a human touch

Social Care

Monitor, respond and manage customer care on social channels

Upstream Works in Action

“While other vendors have been talking about Omni-Channel and Customer Journey for years, Upstream Works has been perfecting it with our customers.”

— Casey Klein,

Vice President of Solutions, Contact Center, Presidio

Explore how the latest solutions from Upstream Works and our top technology partners are impacting customer care.
"Upstream Works customer engagement solutions effectively enable our clients' digital business transformation goals with the integration of all CX channels, data, and systems and a unified desktop for consistent, personalized experiences that meet and exceed customer expectations."

— Chris Gascoyne,

Customer Experience Director, Natilik

Explore how the latest solutions from Upstream Works and our top technology partners are impacting customer care.
“Upstream Works for Finesse seamlessly brings Omnichannel to life for both customers and agents, enabling a transparent, single application view across all customer touchpoints that truly provides a differentiated engagement experience for progressive customer focused enterprises.”

— Steven Pollema,

President, TTEC Digital - Technology

Explore how the latest solutions from Upstream Works and our top technology partners are impacting customer care.
“By deeply integrating applications and normalizing the data from the back end, UWF enables a seamless contact handling experience for the agent, providing them with history and context of all interactions. This is coupled with agent productivity tools such as an integrated knowledge database, providing single-click access to information across channels so that agents can quickly find what they need to assist customers.”

— Nancy Jamison,

Principal Analyst, Frost & Sullivan

Explore how the latest solutions from Upstream Works and our top technology partners are impacting customer care.