Our latest blog post outlines three practical applications of AI that will improve the agent experience and, in turn, improve CX.
Upstream Works AgentNow has received a Silver Stevie® Award for Innovation in Customer Service recognizing Customer Service and Contact Center Achievement.
Upstream Works AgentNow On-Demand Customer Service Solution Recognized for Exceptional Innovation by CUSTOMER Magazine.
Flexible solution supports client's choice of AI and powers virtual customer self-service, agent assistance, and exceptional CX.
Upstream Works Desktop is a recipient of the Future of Work Agent Experience Award by TMC, a global, integrated media company.
United Airlines revolutionizes the travel experience with Agent on Demand, powered by Cisco and Upstream Works.
During the pandemic, video became a must-have communications tool, and it has transformed the way we work.
Announcing 6.0 | Bot optimization, AI reports, Dashboards, Webex Video CX and Upstream Works on Webex Contact Center (UWW).
Achieving this certification demonstrates that our solutions ensure enterprise-level security with the highest standards of compliance.
The Upstream Works desktop integrates with Epic to enable healthcare providers to offer better patient care.