INTRODUCING
UPSTREAM WORKS
FOR AMAZON CONNECT Next-Gen Cloud Contact Center Solutions for Enterprises Learn More Upstream Works Desktop for Digital Workers Transform Back Office & Contact Center Operations Learn More Optimize Work-From-Home Productivity With Upstream Works Discover how Upstream Works can help your contact center through COVID-19 Learn More Personalized, Effortless
Customer Experience Engagements Enhanced omnichannel solution for agent success, customer loyalty and business results
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Limitless Conversations and Optimized Omnichannel CX

Upstream Works Omnichannel Contact Center Solutions

Inspire Agents
with a Single Workspace

One omnichannel agent desktop to connect all channels and interactions.

Simplify Workflows
with Seamless Integrations

Connect data with integrations to apps, CRMs, systems and platforms.

Scale & Grow with
Actionable Insights

Get efficient omnichannel management with insights, reports and analytics.

Delight & Personalize CX Engagements

Informed conversations for efficient and personalized customer experiences.

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A Single Workspace For All Customer Journeys

Discover the omnichannel contact center solution that provides an intuitive workspace, omnichannel flexibility and management simplicity. Learn more

Single Agent
Workspace

Connect
All Channels

Knowledge +
Collaboration

Interaction +
Context-data

puzzle

Integrate Data,
Apps + CRMs

Reports +
Analytics

Enterprise-Class

Flexible API
Model

Compliance +
Security

Artboard 1

AI, Bots
+ RPA

Simplify Customer Engagements with Upstream Works Omnichannel Contact Center Solutions

Meet your customers where they are. Upstream Works omnichannel contact center solutions provide customer experiences that turn every client into your biggest fan.

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Human + Social

Video, Co-browse and social care provide fast and easy resolutions.

Predictive + Proactive

Reach out to customers and resolve issues before they happen.

Smart + Personalized

Customer data and context for meaningful and informed agent assistance.

Dynamic + Effortless

Advanced unified messaging and conversational engagements.

Connected Customer Experiences Across the Enterprise

The Upstream Works Omnichannel Contact Center solutions were designed to meet the needs of every role and department. We’re here to help you achieve your CX goals, improve engagements and optimize operational efficiency – for agents, supervisors, technology personnel, CX leaders and everyone else at the contact center.

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Customer Experience

Supervisors

Technology

Agents

Finance

Management

Praise for Upstream Works

Slide "Upstream Works customer engagement solutions effectively enable our clients' digital business transformation goals with the integration of all CX channels, data, and systems and a unified desktop for consistent, personalized experiences that meet and exceed customer expectations." — Chris Gascoyne,
Customer Experience Director, Natilik Slide “While other vendors have been talking about Omni-Channel and Customer Journey for years, Upstream Works has been perfecting it with our customers.” — Casey Klein,
Vice President of Solutions, Contact Center, Presidio Slide “Upstream Works for Finesse seamlessly brings Omnichannel to life for both customers and agents, enabling a transparent, single application view across all customer touchpoints that truly provides a differentiated engagement experience for progressive customer focused enterprises.” — Steven Pollema,
President, TTEC Digital - Technology Slide “By deeply integrating applications and normalizing the data from the back end, UWF enables a seamless contact handling experience for the agent, providing them with history and context of all interactions. This is coupled with agent productivity tools such as an integrated knowledge database, providing single-click access to information across channels so that agents can quickly find what they need to assist customers.” — Nancy Jamison,
Principal Analyst, Frost & Sullivan

Explore how Upstream Works omnichannel contact center solutions are impacting customer care.

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Upstream Works is Committed to Your Success

We bring over 15 years of award-winning omnichannel innovation and contact center expertise with best-in-class market solutions. We enable organizations like yours to provide exceptional user experiences that benefit from rewarding customer engagements while leveraging existing investments. Our extensive partner network allows us to provide the benefits and measurable results of our solutions to organizations worldwide.

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