Limitless Conversations and Optimized Omnichannel CX Journeys

Upstream Works for Finesse Enhanced Omnichannel Contact Center Solution

Inspire Your Agents
with a Single Workspace

One agent desktop with connecting all channels and CX interactions

Simplify Workflows
with Seamless Integrations

Connect all data with seamless integration to all applications, CRM, systems and platforms

Grow Your Business
with Actionable Insights

Efficient omnichannel CX management with insights, reports, and analytics

Delight and Personalize  CX Engagements

Continuous, informed conversations for efficient, personalized customer experience

One Agent Workspace for All CX Journeys

Discover the CX platform for all users with an intuitive agent workspace and productivity tools, omnichannel digital flexibility, integration of all interactions, context and data, management simplicity and reporting. Learn more

Single Agent

All Channels

Knowledge +

Interaction +


Integrating Data,
Apps, CRMs

Reports +


Flexibile API

Compliance +

Artboard 1

AI + Bots
+ more

Simplify Customer Engagement with Upstream Works

Meet your customers wherever they are and provide them with an effortless, amazing experience with your brand. Treat them to a customer experience that moves them from satisfied client to your biggest fan. Learn More

Human + Social

Video, co-browse and social care for fast, easy resolution

Predictive + Proactive

Reach out to customers and resolve issues before they even happen

Smart + Personalized

Customer data and context for tailored, informed agent assistance

Dynamic + Effortless

Advanced, unified messaging and conversational engagements

Exceptional, Connected Customer Experience Across All Roles and Departments in The Enterprise

We’ve designed an enhanced Omnichannel Contact Center solution to meet the needs of every department. We’re here to help you achieve your CX goals, improve agent and customer engagement and operational efficiency.

Upstream Works in Action

Explore how the latest solutions from Upstream Works and our top technology partners are impacting customer care

We’re Committed to Your Success

With over 10 years of award-winning omnichannel innovation we bring contact center expertise and a best-in-class market leading solution. We enable organizations like yours to provide exceptional user experiences and benefit from rewarding customer engagements while leveraging existing investments. Our extensive partner network allows us to provide the benefits and measurable results of our solutions to organizations worldwide.