Upstream Works for Finesse brings the Omnichannel Customer Journey together for increased customer engagement and agent success.

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Upstream Works for Finesse benefits everyone

Upstream Works in Action

“Upstream Works for Finesse seamlessly brings Omnichannel to life for both customers and agents, enabling a transparent, single application view across all customer touchpoints that truly provides a differentiated engagement experience for progressive customer focused enterprises.”

upstream_testimonial_new_profile— Steven Pollema
President, TeleTech Technology
Customer Technology Services division of TeleTechteletech
Explore how the latest solutions from Upstream Works and our top technology partners are impacting customer care.

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We’re Committed to Your Success

With over 10 years of award winning omnichannel innovation we bring contact center expertise
and a best-in-class market leading solution. We enable organizations like yours to provide exceptional
user experiences and benefit from rewarding customer engagements, while leveraging existing
investments. Our extensive partner network allows us to provide the benefits and measurable results of our
solutions to organizations worldwide.

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