Omnichannel contact center software and customer experience Upstream Works

Achieve Omnichannel Success across Your Organization
with Upstream Works for Finesse

Customer demands are higher than ever. Are you able to deliver?
Meet and exceed expectations for customer experience excellence with a flexible, feature-rich, future-proof solution.

Optimize Agent and Customer Engagements

Inspire Your Agents
with a Single Workspace

One agent desktop with knowledge connecting all channels and customer interactions

Learn How

Simplify Workflows
with Seamless Integrations

Connect all data with seamless integration to all applications, CRM, systems and platforms

Learn How

Grow Your Business
with Actionable Insights

Efficient omnichannel CX management with insights, reports, and analytics

Learn How

See Upstream Works for Finesse in Action VIEW A DEMO

Redefine the Customer Experience

Turn customers into loyal brand advocates and be known for the exceptional CX you provide consistently across your organization. Learn more about Exceptional Customer Experience.

Simplify the Customer Experience with One Agent Workspace

One Interaction Workspace

Connecting All Channels

Visibility & Customer Context

Access Any Data,
App & CRM

Omnichannel
Insights & Reports

Upstream Works in Action

“As a global BPO, ITO and Cloud service provider, TELUS International believes you must first identify the type of customer experience you want to provide – ideally one that engages people anytime, anywhere on their preferred channel – and only then, invest in the technology that gets you there. As a strategic partner, Upstream Works helps us deliver that personalized and seamless experience our customers demand.”

—Jonathan Spangler,

Sr. Global Marketing Manager, Telus International

Explore how the latest solutions from Upstream Works and our top technology partners are impacting customer care.
“Upstream Works for Finesse seamlessly brings Omnichannel to life for both customers and agents, enabling a transparent, single application view across all customer touchpoints that truly provides a differentiated engagement experience for progressive customer focused enterprises.”

— Steven Pollema,

President, TTEC Digital - Technology

Explore how the latest solutions from Upstream Works and our top technology partners are impacting customer care.
“While other vendors have been talking about Omni-Channel and Customer Journey for years, Upstream Works has been perfecting it with our customers.”

— Casey Klein,

Vice President of Solutions, Contact Center, Presidio

Explore how the latest solutions from Upstream Works and our top technology partners are impacting customer care.

Learn More

Blog

Customer Experience Management in 2019

Customer Stories

Highlighting Customer and Partner Success with Upstream Works

Events

Cisco Live Barcelona 2019
Monday, January 28 2019 - Friday, February 01 2019 Barcelona

WM Phoenix Open Dimension Data Client Event
Tuesday, January 29 2019 - Sunday, February 03 2019 Scottsdale Arizona

WWT Global Sales Meeting
Tuesday, February 05 2019 - Thursday, February 07 2019 Los Angeles CA

We’re Committed to Your Success

With over 10 years of award-winning omnichannel innovation we bring contact center expertise and a best-in-class market leading solution. We enable organizations like yours to provide exceptional user experiences and benefit from rewarding customer engagements while leveraging existing investments. Our extensive partner network allows us to provide the benefits and measurable results of our solutions to organizations worldwide.

cisco microsoftpartner oracle sap

Your customers expect a connected digital experience

How do your digital channels measure up?

Optimize Agent and Customer Engagements

Upstream Works for Finesse was designed with every department in mind.

Simplify the Customer Experience with One Agent Workspace

Upstream Works in Action

We’re Committed to Your Success