& Customer Self-Service
& Cisco Cloud Solutions
—Now and in the Future
UPSTREAM WORKS
FOR AMAZON CONNECT
Inspire Agents
with a Enhanced Workspace
One omnichannel agent desktop to connect all channels and interactions.
Simplify Workflows
with Seamless Integrations
Connect data with integrations to apps, CRMs, systems and platforms.
Scale & Grow with
Actionable Insights
Get efficient omnichannel management with insights, reports and analytics.
Delight & Personalize CX Engagements
Informed conversations for efficient and personalized customer experiences.
Enhanced Workspace For All Channels
Discover the omnichannel contact center solution that provides an intuitive workspace, omnichannel flexibility and management simplicity. Learn more
Enhanced Agent
Workspace
Connect
All Channels
Knowledge +
Collaboration
Interaction +
Context-data
Integrate Data,
Apps + CRMs
Reports +
Analytics
Enterprise-Class
Flexible API
Model
Compliance +
Security
AI, Bots
+ RPA
Simplify Customer Engagements with Upstream Works Omnichannel Contact Center Solutions
Meet your customers where they are. Upstream Works omnichannel contact center desktop solutions provide customer experiences that turn every client into your biggest fan.
Connected Customer Experiences Across the Enterprise
The Upstream Works Omnichannel Contact Center desktop solutions were designed to meet the needs of every role and department. We’re here to help you achieve your CX goals, improve engagements and optimize operational efficiency – for agents, supervisors, technology personnel, CX leaders and everyone else at the contact center.
Praise for Upstream Works
Explore how Upstream Works omnichannel contact center solutions are impacting customer care.
Upstream Works is Committed to Your Success
We bring over 15 years of award-winning omnichannel innovation and contact center expertise with best-in-class market solutions. We enable organizations like yours to provide exceptional user experiences that benefit from rewarding customer engagements while leveraging existing investments. Our extensive partner network allows us to provide the benefits and measurable results of our solutions to organizations worldwide.
