Omnichannel contact center software and customer experience Upstream Works

Connect, Personalize and Optimize Omnichannel CX Journeys Across the Enterprise with Upstream Works for Finesse

Empower agents and delight customers with a flexible, feature-rich, customer experience management solution

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Simplify the Customer Experience with One Agent Workspace

Upstream Works in Action

“While other vendors have been talking about Omni-Channel and Customer Journey for years, Upstream Works has been perfecting it with our customers.”

— Casey Klein,

Vice President of Solutions, Contact Center, Presidio

Explore how the latest solutions from Upstream Works and our top technology partners are impacting customer care.
“As a global BPO, ITO and Cloud service provider, TELUS International believes you must first identify the type of customer experience you want to provide – ideally one that engages people anytime, anywhere on their preferred channel – and only then, invest in the technology that gets you there. As a strategic partner, Upstream Works helps us deliver that personalized and seamless experience our customers demand.”

—Jonathan Spangler,

Sr. Global Marketing Manager, Telus International

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“Upstream Works for Finesse seamlessly brings Omnichannel to life for both customers and agents, enabling a transparent, single application view across all customer touchpoints that truly provides a differentiated engagement experience for progressive customer focused enterprises.”

— Steven Pollema,

President, TTEC Digital - Technology

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“By deeply integrating applications and normalizing the data from the back end, UWF enables a seamless contact handling experience for the agent, providing them with history and context of all interactions. This is coupled with agent productivity tools such as an integrated knowledge database, providing single-click access to information across channels so that agents can quickly find what they need to assist customers.”

— Nancy Jamison,

Principal Analyst, Frost & Sullivan

Explore how the latest solutions from Upstream Works and our top technology partners are impacting customer care.

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We’re Committed to Your Success

With over 10 years of award-winning omnichannel innovation we bring contact center expertise and a best-in-class market leading solution. We enable organizations like yours to provide exceptional user experiences and benefit from rewarding customer engagements while leveraging existing investments. Our extensive partner network allows us to provide the benefits and measurable results of our solutions to organizations worldwide.

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Your customers expect a connected digital experience

How do your digital channels measure up?

Connect, Personalize and Optimize Omnichannel CX Journeys Across the Enterprise with Upstream Works for Finesse

Empower agents and delight customers with a flexible, feature-rich, customer experience management solution

Upstream Works for Finesse was designed with every department in mind.

Simplify the Customer Experience with One Agent Workspace

Upstream Works in Action

We’re Committed to Your Success