Focus on your customers. Leave the technology to us.
How do I get support for Upstream Works products?
Existing customers reach a support analyst by phone during business hours — +1 905 660 0969 x1 (North America) or +44 1225 617274 x1 (UK) — by email at support@upstreamworks.com, or through the Customer Support Portal for case tracking. Your current product is supported; you upgrade when you are ready.
Our team is ready to answer your questions and help resolve technical issues. We work closely with you and with third-party vendors to resolve issues quickly, efficiently and with minimal disruption to your operations.
Contact support
Reach a support analyst.
Phone
During regular business hours
- North America
- +1 905 660 0969 x1
- United Kingdom
- +44 1225 617274 x1
Email
Technical questions and issues
Customer Support Portal
Technical assistance, issue tracking and customer-service resources.
Log in to the Customer Portal
UpKeep Support
Always up to date. Support 24×7.
With the UpKeep Customer Support program you are always up to date and have direct access to our technical support team 24×7 — from implementation to ongoing maintenance, software upgrades, technical consulting and refreshers on feature use.
Evergreen software
Software maintenance and continuous upgrades as they are developed and made available.
Test systems
A maintenance agreement includes agent test licenses, so you can make changes, enhance your system and train without touching production.
Ongoing care
As your business needs change, we work with you to keep your system evolving with your goals.
Customer Success
Value that keeps growing.
Our Customer Success team takes a best-practice solutions approach to implementation, agent and supervisor training and continuous value. As your needs change and grow, the team stays engaged so you get the greatest value from your Upstream Works solution across every line of business.
Training
Courses in a variety of formats so every feature is adopted.
Consulting
From initial workflow design to rapid deployment.
Activate an order
Accept the subscription agreement and activate your Upstream Works order (AWS Marketplace, Cisco SolutionsPlus and all other purchases).
Go to product activation →Already a customer?
Your current product is supported and you upgrade when you are ready.
Book your Totalix migration briefing →Support questions.
How do I contact Upstream Works support?
Call +1 905 660 0969 x1 in North America, or +44 1225 617274 x1 in the United Kingdom, during regular business hours; email support@upstreamworks.com; or raise and track a case in the Customer Support Portal.
Is my current Upstream Works product still supported?
Yes. Your current product is supported, your contract does not change, and you upgrade when you are ready. For anything more, talk to your account owner.
What is Upstream Works UpKeep Support?
The Upstream Works maintenance program: 24×7 access to the technical support team, evergreen software with continuous upgrades, agent test licenses for a test system, and ongoing care as your business changes.
What does Upstream Works Customer Success do?
A best-practice approach to implementation, agent and supervisor training and continuous value — with training courses in several formats and consulting from workflow design to rapid deployment. Email customersuccess@upstreamworks.com.