NewTotalix™ is deployable from 1 December 2026

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Totalix™ · The YOUR program

Don’t just use our roadmap. Help write it.

On a three-year agreement, you get one feature request every year. Within the program’s scope, we commit it to our roadmap and build it into Totalix, for free. No ideas portal. No change request. No invoice.

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What is the Totalix YOUR program?

The YOUR program lets Totalix customers shape what Totalix does next. Every customer on a three-year agreement can put forward one feature request a year. Within the program’s scope, Upstream Works commits it to the Totalix roadmap and builds it, for free.

  • 1feature request, every year of your agreement
  • 3requests over a three-year agreement
  • Freeto have it built, within the program’s scope

For customers on a three-year agreement. One feature request per contract year. Requests are subject to the program’s scope, including feature-size limits, and the program terms in your agreement.

Most roadmaps file your idea. Ours builds it.

In most contact-center platforms, asking for something new means a request into a faceless roadmap you can’t see, and no say in whether it is ever actually built. Customers who commit to us deserve better than that.

Everywhere else

  • Your idea goes into an ideas portal or a service ticket, and stays there
  • No way to see whether — or when — it ever gets built
  • Anything specific to you turns into a paid change request

With the YOUR program

  • One feature request for every year of your agreement
  • Within scope, committed to our roadmap — not filed away
  • Built into Totalix by Upstream Works, at no extra cost

You ask. We build.

Four steps, once a year, for every year of your agreement.

  1. 01

    You ask

    Once in every year of your agreement, tell us the capability you want next.

  2. 02

    We scope it

    We check it against the YOUR program’s scope, including its feature-size limits.

  3. 03

    We commit it

    In scope? It goes on the Totalix roadmap. Committed, not “considered”.

  4. 04

    We build it

    We build it into Totalix, for free. Your team uses it.

What would your team ask for first?

Bring it to your demo. We’ll show you Totalix on your use case and talk you through how the YOUR program would work for you.

Bring it to a demo

Any edition. Any deployment. Any partner.

Part of every three-year Totalix agreement, however you buy it and however you run it.

  • Any edition

    Totalix Complete, for Cisco, for Amazon Connect, Embedded and Mobile.

  • Any deployment

    SaaS, Dedicated Hosted, Partner Hosted or On-Premise — how you run it doesn’t change your place in the program.

  • Through your partner

    Bought through any Upstream Works partner — the partner you already know.

Shape the edition you run: Totalix Complete · Totalix for Cisco · Totalix for Amazon Connect (Jan 2027) · Totalix Embedded · Totalix Mobile

Questions about the YOUR program.

What is the Totalix YOUR program?

The YOUR program lets Totalix customers shape what Totalix does next. Every customer on a three-year agreement can put forward one feature request a year. Within the program’s scope, Upstream Works commits it to the Totalix roadmap and builds it, for free.

Who is eligible for the YOUR program?

Customers on a three-year Totalix agreement, on any edition and any deployment model, bought through any Upstream Works partner.

How many feature requests can we make?

One for each year of your three-year agreement.

Does the YOUR program cost extra?

No. A request accepted within the program’s scope is built for free.

Are there limits on what can be requested?

Yes. Requests are reviewed against the YOUR program’s scope, which includes limits on feature size. The program terms form part of your agreement.

We are an existing Upstream Works customer. Can we join?

Yes, when you move to Totalix on a three-year agreement. Your current products stay fully supported under your existing agreements, and you move to Totalix when you are ready, at your own pace.

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See how Totalix™ fits the platform you already use.

Tell us who you are and what you run. We’ll show you Totalix™ and UWXP on your use case, in your CRM, deployed your way.

  • A live tenant, not a slide deck
  • The engineer who knows your platform
  • Or connect with one of our 50+ partners

Want your own Totalix trial tenant from 1 December 2026? Join the waitlist →

Already a customer? Book your Totalix migration briefing →

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