Pricing
How Totalix is priced and bought.
One platform at a fixed cost per agent per month, no stitched-together modules or surprise professional-services bills.
How much does Totalix cost?
Totalix™ is priced at a fixed cost per agent per month, on one platform with no stitched-together modules. Your price depends on the edition you choose, your deployment model and the number of agents. AI usage, call minutes, messaging and storage may carry usage or overage charges, set out in full in your quote. Totalix is bought through Upstream Works partners: find a partner for pricing, or contact us and we’ll connect you with the right one. Deployments start 1 December 2026.
01What sets your price
Three things set your price.
- 01
Your edition
Five editions, from end-to-end CCaaS to the contact center inside your CRM.
- 02
How you deploy it
Four deployment models, a choice on every edition.
- 03
How many agents
A fixed cost per agent per month, on one platform with no stitched-together modules.
- Totalix CompleteEnd-to-end CCaaSA full omnichannel contact center — voice, digital, agentic AI, advanced routing, queuing, agent management, real-time reporting and deep analytics — with no external platform dependencies.See the edition →
- Totalix for CiscoFinesse · UCCE, PCCE, WCCE · Webex CCDeep-native integration with Cisco Finesse — UCCE, PCCE and WCCE — and Webex Contact Center.See the edition →
- Totalix for Amazon ConnectNative editionA native edition built for Amazon Connect deployments.See the edition →
- Totalix EmbeddedInside your appsInside Salesforce, Dynamics, ServiceNow, Pega, Epic, SAP, Jack Henry, Halo, Zendesk — or a custom business application.See the edition →
- Totalix MobileMobile agents + in-app SDKThe agent workspace on a phone for mobile, field and remote teams — plus a Mobile SDK that puts chat, messaging and video inside your own customer apps.See the edition →
Deployment, on every edition:SaaSDedicated HostedPartner HostedOn-Premise (from Jan 2027)
02In every edition
One platform, one cost per agent per month.
Every edition includes, from the first release:
- Every channel — chat, SMS, WhatsApp, Facebook, email, voice and video
- Real-time translation across every channel
- One conversation timeline, contact display and contact selector
- Self-service and assist — UWXP bots plus Agent Assist and knowledge
- Supervisor tools — agent state, silent monitoring, queues and alerting
- Reporting by agent, skill and contact reason
- Integrations — screen pops, data chips, gadgets and custom functions
- 37+ languages, left-to-right and right-to-left, with theming to match your brand
- Governance — configurable roles and access control, and an audit log of every configuration change
- New tenant live in minutes, with GDPR and WCAG built in
AI usage, call minutes, messaging and storage may carry usage or overage charges, set out in full in your quote.
03Ways to buy
Buy it through a partner.
Through a partner
Buy from one of our 50+ partners, who sell, deliver and support Upstream Works.
Find a partner →Not sure which partner?
Contact us for pricing and we’ll connect you with the partner best placed to price and deliver it for you.
Contact us for pricing →Already a customer?
Talk to your account team about moving to Totalix.
Book your Totalix migration briefing →
04Try it first
Trial access opens 1 December 2026.
Totalix can be deployed from 1 December 2026, and trial access opens the same day.
Questions about Totalix pricing
How is Totalix priced?
One platform at a fixed cost per agent per month, no stitched-together modules or surprise professional-services bills. Your price depends on the edition you choose, your deployment model and the number of users. AI usage, call minutes, messaging and storage may carry usage or overage charges, set out in full in your quote.
How do we buy Totalix and get pricing?
Through an Upstream Works partner. Find a partner on our website, or contact us with the edition you are leaning toward, how you want to deploy it and roughly how many agents you have, and we will connect you with the partner best placed to price and deliver it.
What does every Totalix edition include?
From the first release, every edition includes: every channel — chat, SMS, WhatsApp, Facebook, email, voice and video; real-time translation across every channel; one conversation timeline, contact display and contact selector; self-service and assist — UWXP bots plus Agent Assist and knowledge; supervisor tools — agent state, silent monitoring, queues and alerting; reporting by agent, skill and contact reason; integrations — screen pops, data chips, gadgets and custom functions; 37+ languages, left-to-right and right-to-left, with theming to match your brand; governance — configurable roles and access control, and an audit log of every configuration change; new tenant live in minutes, with GDPR and WCAG built in.
Which Totalix deployment models can we choose?
Deployment is a choice on every edition: SaaS, Dedicated Hosted, Partner Hosted or On-Premise (from Jan 2027).
When can we deploy Totalix?
Totalix can be deployed from 1 December 2026, and trial access opens the same day. On-Premise arrives in January 2027. Request a demo and we’ll share the timeline.
When does Totalix become available?
Early adopters start in November 2026; general availability is 1 December 2026, and Totalix for Amazon Connect follows in January 2027. Waitlist members get their trial tenant on day one.
What is the Totalix YOUR program?
The YOUR program lets Totalix customers shape what Totalix does next. Every customer on a three-year agreement can put forward one feature request a year. Within the program’s scope, Upstream Works commits it to the Totalix roadmap and builds it, for free.
Contact us for pricing
Tell us what you run. We’ll find your partner.
Your pricing starts from three things: the edition you’re leaning toward, how you want it deployed and roughly how many agents you have. Not sure yet? Leave them blank. We’ll connect you with the Upstream Works partner best placed to price and deliver it for you.
Thanks — your request is in.
Thanks — your pricing request is in.
What happens next
- We’ll connect you with the Upstream Works partner best placed to price and deliver it for you.
Contact us for pricing
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