Proven, recognized and trusted.
Recognition from customers, partners and industry analysts for omnichannel contact-center software and CX innovation.
What awards has Upstream Works won?
Upstream Works has won CUSTOMER magazine’s Product of the Year award three years running (2023–2025), a 2025 Artificial Intelligence Excellence Award, a Gold Globee and a Silver Stevie for AgentNow, a Frost & Sullivan Customer Value Leadership Award, and has twice been named one of Canada’s Best Employers for Recent Graduates.
Awards and recognition
- Global Tech Award for Travel Tech
- Upstream Works AgentNow recognized for transforming travel experiences.
- Gold Globee® Business Award 2025
- AgentNow received a Gold Globee Award for Digital Customer Service Innovation.
- Product of the Year Award 2025
- CUSTOMER magazine recognized AgentNow for CX innovation.
- Artificial Intelligence Excellence Award 2025
- Awarded for Intelligent Agent.
- Global Excellence Award 2025
- Named the Best Contact Center Software Provider in Canada.
- Canada’s Best Employers for Recent Graduates 2025
- Recognized by The Career Directory 2025.
- Silver Stevie® Award
- Silver for Customer Service and Contact Center Achievements, for AgentNow.
- Product of the Year Award 2024
- AgentNow on-demand customer service recognized for exceptional innovation.
- Canada’s Best Employers for Recent Graduates 2024
- Recognized by The Career Directory 2024.
- Future of Work Agent Experience Award
- The Upstream Works desktop recognized for improving agent and customer experiences.
- Innovation Excellence Award 2023
- Named an Innovation Excellence Award 2023 winner by CIO Bulletin.
- Top 20 Innovative AI Solution Providers 2023
- Recognized by Enterprise Viewpoint.
- Product of the Year Award 2023
- Omnichannel, agent-first contact-center desktop solutions recognized for exceptional innovation.
- Customer Value Leadership Award 2023
- Applauded by Frost & Sullivan for improving productivity, agent experience and customer experience and value.
- Global Excellence Awards 2023
- Acquisition International named Upstream Works the Best Contact Center Software Developer in Canada.