NewTotalix™ is deployable from 1 December 2026 · 48 days until you can deploy
Join the waitlistCase studies
How enterprises in travel, business services, technology, healthcare and telecoms run customer experience with Upstream Works — the problem, what changed, and what it measured.
Enterprise organizations including United Airlines, Paychex and Mitchell 1 run customer operations on Upstream Works, alongside health insurers, telecoms providers and companies across virtually every industry. United Airlines’ Agent on Demand service, powered by AgentNow, is the most visible example: passengers reach a live agent by scanning a QR code.
Customers with published stories
United Airlines runs customer experience with Upstream Works. The challenge, the Upstream Works solution and the results for United Airlines.
Product: AgentNow · Read the story →
Paychex, a leading provider of human capital management solutions for payroll, HR, benefits and insurance, runs customer experience with Upstream Works.
Product: Omnichannel platform · Read the story →
Mitchell 1 provides software, repair information, and marketing services for the automotive aftermarket, medium truck, and heavy truck industries.
Product: Omnichannel platform · Read the story →
Health insurance provider runs customer experience with Upstream Works. Key results: increased agent productivity and retention, and unified disparate systems.
Product: UW Insights · Read the story →
Large telecom provider runs customer experience with Upstream Works. Key results: eliminated channel silos and a consistent customer experience on any channel.
Product: Omnichannel platform · Read the story →
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