News from Upstream Works.
Product announcements, awards, partnerships and what the media said — the full archive.
Where can I find Upstream Works news and press releases?
This page carries every Upstream Works announcement since 2020 — 54 press releases and 10 pieces of media coverage, each on its own page with the text as issued. For interviews and media requests, email media@upstreamworks.com.
2026
2025
- Upstream Works AgentNow Wins Global Travel Tech AwardPress release
- Announcing Streamlined UX, Real-Time Transcriptions, & AI InsightsPress release
- Upstream Works AgentNow Honored with Gold Globee® Business AwardPress release
- Upstream Works Mourns the Passing of CEO Rob McDougallPress release
- Upstream Works Takes the Stage at FTE Global California – Here’s What to ExpectIn the media
- Announcing AgentNow Cloud Suite for Instant CX Built to Fit Your BusinessPress release
- Upstream Works Announces Advanced Analytics & ReportingPress release
- Upstream Works AgentNow Recognized for CX InnovationPress release
- Upstream Works Agent Assist Receives AI Excellence AwardPress release
- Upstream Works Receives Global Excellence Award for Contact Center InnovationPress release
2024
- Bucher + Suter and Upstream Works Announce PartnershipPress release
- Upstream Works Omni AI Hub & Upstream Works AI Now AvailablePress release
- Corporate Liability in the Age of Artificial IntelligenceIn the media
- What is customer intelligence? Understand your customers to drive revenueIn the media
- Agents and AI: A Winning Combo in Contact CentersIn the media
- Why calling customer service has so many ‘speed bumps’In the media
- Upstream Works AgentNow Wins Stevie AwardPress release
- AI Still Needs Human Insight to Shape the Retail ExperienceIn the media
- AI Trends Redefining Hospitality Customer Service in 2024In the media
- 2024 CUSTOMER Magazine Product of the Year AwardPress release
- Future of Customer Service: Will AI Take Over?In the media
- Upstream Works AgentNow is a Stevie Awards FinalistPress release
- Can AgentNow end queuesIn the media
- Upstream Works Announces AgentNow SolutionPress release
- Upstream Works Announces Omni AI HubPress release
- Orchestrating the Agent ExperienceIn the media
- Future of Work Agent Experience AwardPress release
2023
- Today Show & United Airlines Agent on DemandPress release
- Announcing Upstream Works Desktop 6.1Press release
- Upstream Works with Webex by CiscoPress release
- Cisco Webex Video using Upstream WorksPress release
- Upstream Works Partners with Spiky.aiPress release
- CIO Bulletin Announces Upstream Works as an Innovation Excellence Award 2023 WinnerPress release
- Upstream Works Achieves SOC 2 Type II DesignationPress release
- Top 20 Innovative AI Solution Providers in 2023Press release
- Upstream Works Announces Healthcare Contact Center SolutionPress release
- Upstream Works Receives 2023 CUSTOMER Magazine Product of the Year AwardPress release
- Upstream Works Applauded by Frost & SullivanPress release
- Upstream Works Featured on Yahoo! FinancePress release
- Upstream Works Named the Best Contact Center Software Developer in CanadaPress release
2022
- Upstream Works Recognized for Innovation by TMC LabsPress release
- Upstream Works Announces Smart Chat & Simplified ManagementPress release
- 5 Best Cisco Solution Providers to Watch 2022Press release
- Simplifai and Upstream Works Software Partner on AI Automation Contact Center SolutionsPress release
- Upstream Works Announces AI Application Integrations for Intelligent Agent and Customer ExperiencesPress release
- 2022 CUSTOMER Magazine Product of the Year AwardPress release
2021
- Partnership with Aspen Technologies Group Inc.Press release
- Upstream Works Awarded 2021 Unified Communications TMC Labs Innovation AwardPress release
- Upstream Works Assist Knowledge Management is Now Available in AWS MarketplacePress release
- Upstream Works for Amazon Connect Now Offers Multi-Availability Zone Option on AWS MarketplacePress release
- Upstream Works Announces Amazon Connect Cloud Contact Center Solutions for EnterprisesPress release
- Upstream Works Receives 2021 CUSTOMER Magazine Product of the Year AwardPress release
- Upstream Works Announces New Chief Revenue Officer to Lead Global SalesPress release
2020
- Upstream Works Enhances Assist Knowledge Management Solution for Optimized CXPress release
- Upstream Works Unifies CX with New Desktop for Digital WorkersPress release
- Upstream Works Enhances Universal Queue Support Using Cisco’s Media Routing Peripheral Gateway (MR PG)Press release
- Upstream Works Awarded 2020 Unified Communications TMC Labs Innovation AwardPress release
- Upstream Works Receives 2020 Contact Center Technology Award from CUSTOMER MagazinePress release
- Upstream Works Announces New Software for Richer Engagements and Ease of AdministrationPress release
- Upstream Works Announces Partnership with ItaltelPress release
- Upstream Works Receives 2020 CUSTOMER Magazine Product of the Year AwardPress release
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