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Contact Center Ideas & Innovations Tour 2018 May 10, 2018 Chicago, IL

ICMI Contact Center Expo May 21-24, 2018 Lake Buena Vista

Frost & Sullivan Europe June 11-13, 2018 Dublin, Ireland

Upstream Works provides Omnichannel Contact Center software to increase customer engagement and increase agent success.  We bring the entire customer journey together, across all channels and all applications. From the agent desktop with interaction management across all channels to reporting and analytics, Upstream Works is uniquely positioned to deliver best-in-class omnichannel interaction management to any organization.
Learn more about Upstream Works for Finesse (UWF)

At Upstream Works, we’re redefining the customer experience – for you, your customers, for all of us.