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Explore our resources and experience ease of navigation with our single agent desktop, seamless integration with any application and management simplicity for all channels.

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Events

11th Annual Customer Contact, Europe: A Frost & Sullivan Executive MindXchange
Budapest, Hungary, June 5-7 2017

2017 NECCF Conference & Expo
Foxborough, MS, June 13 2017

Cisco Live!
Las Vegas, NV, June 25-29 2017

Webinars

Register for upcoming webinars and watch any you may have missed. Learn about market trends, optimizing customer engagement, and delivering a connected digital customer experience.
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Upstream Works provides Omnichannel Contact Center software to increase customer engagement and increase agent success.  We bring the entire customer journey together, across all channels and all applications. From the agent desktop with interaction management across all channels to reporting and analytics, Upstream Works is uniquely positioned to deliver best-in-class omnichannel interaction management to any organization.
Learn more about Upstream Works for Finesse (UWF)

At Upstream Works, we’re redefining the customer experience – for you, your customers, for all of us.