Working Together in Partnership

Transforming Customer Engagements

We work with best-in-class technology partners and solution providers around the globe, redefining omnichannel contact centers for truly exceptional customer experiences.

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Technology Partners

Upstream Works partners with world-class technology leaders to provide innovative, effective solutions for your business success. We work with industry partners and bring it all together – from the Cisco Collaboration platform to CRM and any business application – we collaborate to deliver omnichannel solutions to enable customer service excellence.

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Solution Partners

We work collaboratively with a variety of partners to meet the needs of organizations with flexible and comprehensive omnichannel contact center solutions. Upstream Works solution providers include value-added resellers, system integrators and consulting firms, delivering on commitments to customer excellence.

Bell is Canada’s leading provider of information and communications technology (ICT) solutions. With strong business communications expertise and networks that are unrivalled in the industry, Bell designs, builds and operates the critical infrastructures that power many of the largest networked organizations in Canada and around the globe.

Cameo Global

Cameo Global is an IT Professional Services and Communication Company with unique capabilities implementing large scale IT solutions, Managed Services, Collaboration solutions and Contact Center technologies worldwide.

CDW

CDW is a leading provider of integrated information technology solutions for business, government, education and healthcare. They have a broad array of offerings range from discrete hardware and software products to integrated IT solutions such as mobility, security, cloud, data center and collaboration.

ConvergeOne

ConvergeOne offers best-in-class solutions in customer experience, collaboration, contact center, cloud, enterprise computing, data center and virtualization, enterprise networking, and security.

dimensiondata

Dimension Data is a global company specializing in information technology services including network integration, security solutions, data centre solutions, converged communications, customer interactive solutions, Microsoft solutions and a range of professional, consulting, managed and support services.

ePlus is a leading integrator of technology solutions. ePlus enables organizations to optimize their IT infrastructure and supply chain processes by delivering complex information technology solutions, which may include managed and professional services and products from top manufacturers, flexible financing, and proprietary software.

eLoyalty

eLoyalty is a premier provider of business transformational solutions, assisting its clients to completely revolutionize the customer experience. In 2011, TeleTech acquired eLoyalty, augmenting the TeleTech Cloud suite of products with eLoyalty’s capabilities and intellectual property under the eLoyalty brand.

Natilik is a specialist Global IT and communications provider. We have a wealth of experience in helping our clients transform customer experience and deliver a truly connected digital experience. We do this through leveraging the best possible contact centre solutions from Cisco and their eco-system partners.

ONEPATH SYSTEMS

 

Onepath is the one source for all things to do with designing, deploying, and supporting technology – from cable to cloud across North America.

PC-1 is an innovative provider of contact center solutions helping clients to maximize the potential of their investments and deliver innovative, digital customer engagement solutions. PC-1 partners with leading technology providers to deliver fully integrated solutions supported by an advanced portfolio of professional and consultancy services.

Presidio

 

As one of the largest solutions providers in the U.S., Presidio combines experience and stability with regional expertise and service, so you can rest assured they’ll be there to help you locally with the ability to cover your global business needs.

Sensa is an IT service company with headquarters in Iceland. Sensa offers communication solutions, including collaboration, contact centers, network management, infrastructure, security, hosting and UCS. Solutions and services include Customer Service, Managed Services, Hosting and Colocation, Data Storage, Disaster Recovery and Professional Services.

Sentinel

Since 1982, Sentinel Technologies has been recognized as a premier business technology services provider dedicated to delivering the highest quality IT solutions, customer service and support.

Shoregroup

ShoreGroup provides software and networking management service solutions to major enterprises, cloud and hosted solution providers, and government agencies. It helps organizations reduce IT operating costs and increase their systems availability while optimizing their unified communications, contact center, virtualized data center and network assets.

TELUS

TELUS Corporation is a Canadian national telecommunications company that provides a wide range of telecommunications products and services including internet access, voice, entertainment, healthcare, video, satellite and IPTV television.

World Wide Technology, Inc. (WWT) is a leading technology integrator providing technology products, services and supply chain solutions to customers around the globe. WWT understands today’s advanced technologies, including Unified Communications, Security, Datacenter, Wireless Mobility and eCommerce.

At Upstream Works, we’re redefining the customer experience – for you, your customers, for all of us.