What should an Arabic and right-to-left omnichannel contact center include?
An omnichannel contact center for Arabic-speaking customers needs right-to-left layouts in the agent and customer interfaces, Arabic in every channel, and translation for agents who work in another language. Totalix ships with 37+ languages including Arabic, full right-to-left and left-to-right support, theme editing, and real-time translation across every channel, including Arabic voice as well as text.
What to check
| Requirement | Why it matters | How Totalix does it |
|---|---|---|
| Right-to-left layouts | Arabic reads right to left; a mirrored layout is easier to read than Arabic text in a left-to-right screen | Full right-to-left and left-to-right support in the interfaces |
| Arabic as a shipped language | A translated interface from day one, not a later localization project | Arabic is one of the 37+ languages that ship |
| Real-time translation | Agents can serve Arabic and English speakers without a separate team for each language | Real-time translation across every channel, for Arabic voice as well as text |
| Theme editing | Customer-facing chat and portals match a ministry’s or brand’s identity | Full theme editing to match your brand |
| In-country or on-premise deployment | Residency rules often decide the deal in the Gulf | Dedicated Hosted or Partner Hosted from 1 December 2026; On-Premise from January 2027 |
Totalix facts from the first-release feature list and the Upstream Works product team, 22 October 2026.
When it fits
Contact centers in the Gulf, North Africa or anywhere with Arabic-speaking customers, including bilingual Arabic and English teams.
When it doesn’t
Single-language teams with no right-to-left requirement.
How Totalix does it
Every Totalix edition ships the same language set: 37+ languages, left-to-right and right-to-left, with theming to match your brand and real-time translation across every channel. Conversations in Arabic sit in the same timeline as every other channel, with AI Agent Assist and knowledge beside them, and the deployment model can be chosen to keep data in the country.
Compare every feature → · Gulf government data residency → · Request a demo → · Meet us at Cairo ICT 2026, 7–10 November →
Questions buyers ask
Is Arabic included in every edition?
Yes. The 37+ languages, with right-to-left support, are part of every Totalix edition.
Does translation cover voice calls?
Yes. Real-time translation covers Arabic voice as well as text.
Can we brand the customer-facing screens?
Yes. Theme editing lets you match your brand or a ministry’s identity.
Who delivers it in the Middle East?
Upstream Works partners including Expertflow and CONNECT Professional Services, working alongside Cisco in the region.