Awards & Recognition
Proven, Recognized & Trusted
Upstream Works is proud to be recognized by our customers, partners, and industry thought leaders for our omnichannel contact center software and CX innovation.
Global Tech Award for Travel Tech
Upstream Works AgentNow is recognized for transforming travel experiences.
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Gold Globee® Business Award 2025
Upstream Works AgentNow received a Gold Globee Award for Digital Customer Service Innovation.
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Product of the Year Award 2025
Upstream Works AgentNow recognized for CX Innovation.
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Artificial Intelligence Excellence Award 2025
Upstream Works awarded Artificial Intelligence Excellence Awards for Intelligent Agent.
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Global Excellence Award 2025
Upstream Works named the Best Contact Center Software Provider in Canada.
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Canada's Best Employers for Recent Graduates 2025
Upstream Works recognized by Career Directory 2025 as best employer for recent graduates.
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Upstream Works AgentNow Wins Stevie Award
Upstream Works wins Silver for Customer Service and Contact Center Achievements in the Stevie Awards.
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Product of the Year Award 2024
Upstream Works AgentNow on-demand customer service solution recognized for exceptional innovation.
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Canada's Best Employers for Recent Graduates 2024
Upstream Works recognized by Career Directory 2024 as best employer for recent graduates.
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Future of Work Agent Experience Award
Upstream Works Desktop is recognized for improving agent and customer experiences.
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Innovation Excellence Award 2023
Upstream Works recognized as an Innovation Excellence Award 2023 winner by CIO Bulletin.
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Recognized by Enterprise Viewpoint 2023
Upstream Works was named one of the Top 20 Innovative AI Solution Providers in 2023.
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Product of the Year Award 2023
Upstream Works omnichannel agent-first contact center desktop solutions recognized for exceptional innovation.
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Customer Value Leadership Award 2023
Applauded by Frost & Sullivan for improving productivity, agent experience, and customer experience and value.
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Acquisition International's Global Excellence Awards 2023
Upstream Works named the Best Contact Center Software Developer in Canada.
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Innovation Award by TMC Labs 2022
The Upstream Works Desktop has been awarded the 2022 TMC Labs INTERNET TELEPHONY Innovation Award.
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Product of the Year Award 2022
Upstream Works on Finesse has been recognized for exceptional innovation.
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Innovation Award by TMC Labs 2021
Upstream Works on Amazon Connect has been awarded 2021 Innovation Award Winner.
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Product of the Year Award 2021
Upstream Works Desktop (UWD) recognized for providing a unified customer journey across the enterprise.
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Innovation Award by TMC Labs 2020
Upstream Works on Finesse recognized for exceptional innovation.
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TMC Contact Center Technology Award 2020
Upstream Works recognized for innovative customer service technology solutions and improving the customer experience.
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Product of the Year Award 2020
Recognition for our commitment to delivering innovative contact center solutions that help brands deliver on their CX transformation goals.
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Explore AI and omnichannel contact center solutions that improve First Contact Resolution (FCR) and Average Handle Time (AHT) across on-premise and cloud environments.