Product of the Year Award
2025
Upstream Works AgentNow Recognized for CX Innovation
Artificial intelligence
Excellence Award 2025
Upstream Works awarded Artificial Intelligence Excellence Awards for Intelligent Agent.
Global Excellence Award
2025
Upstream Works Named the Best Contact Center Software Provider in Canada
Canada’s Best Employers for Recent Graduates
Upstream Works recognized by Career Directory 2025 as best employer for recent graduates.
Upstream Works AgentNow Wins Stevie Award
Upstream Works wins Silver for Customer Service and Contact Center Achievements in the Stevie Awards.
Product of the Year Award
2024
Upstream Works AgentNow on-demand customer service solution recognized for exceptional innovation
Canada’s Best Employers for
Recent Graduates
Upstream Works recognized by Career Directory 2024 as best employer for recent graduates.
Future of Work
Agent Experience Award
Upstream Works Desktop is recognized for improving agent and customer experiences.
Innovation Excellence Award
2023
Upstream Works recognized as an Innovation Excellence Award 2023 winner by CIO Bulletin
Recognized by Enterprise Viewpoint 2023
Upstream Works was named one of the Top 20 Innovative AI Solution Providers in 2023
Product of the Year Award
2023
Upstream Works omnichannel agent-first contact center desktop solutions recognized for exceptional innovation
Customer Value Leadership Award 2023
Applauded by Frost & Sullivan for Improving Productivity, Agent Experience, and Customer Experience and Value
Acquisition International’s Global Excellence Awards 2023
Upstream Works Named the Best Contact Center Software Developer in Canada
Innovation Award by TMC Labs
2022
The Upstream Works Desktop has been awarded the 2022 TMC Labs INTERNET TELEPHONY Innovation Award
Product of the Year Award
2022
Upstream Works on Finesse has been recognized for exceptional innovation
Innovation Award by TMC
Labs 2021
Upstream Works on Amazon Connect has been awarded 2021 Innovation Award Winner
Product of the Year Award
2021
Upstream Works Desktop (UWD) has been recognized for providing an unified customer journey across the enterprise
Innovation Award by TMC
Labs 2020
Upstream Works on Finesse is Recognized for Exceptional Innovation
TMC Contact Center
Technology Award 2020
Upstream Works is recognized for innovative customer service technology solutions and improving the customer experience
Product of the Year Award
2020
Recognition for our commitment to delivering innovative contact center solutions that help brands deliver on their CX transformation goals
TMC Contact Center
Technology Award 2019
Upstream Works honored for improving customer service technology and improving the customer experience
Innovation Award by TMC
Labs 2019
Upstream Works on Finesse honored for Exceptional Innovation
Product of the Year Award
2019
Recognition for customer experience omnichannel solutions delivered on Cisco communications platforms
Upstream Works named
a Company to Watch
Frost & Sullivan’s North American Contact Center Buyer’s Guide
Deloitte’s Technology Fast 500
2018
Upstream Works ranked number 278th fastest growing company in North America
TMC Contact Center
Technology Award 2018
Upstream Works awarded for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience
GROWTH 500
2018
Upstream Works ranks as one of Canada’s fastest growing companies
20 Most Promising Cisco Solutions Provider 2018
Top 10 Most Innovative Contact Center Solution Providers 2018
Upstream Works awarded for transforming customer engagement across all industries