Awards and Recognition

Upstream Works is proud to be recognized by our customers, partners, and industry thought leaders for our omnichannel contact center software and CX innovation. Recent accolades include:

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Upstream Works AgentNow Wins Stevie Award

Upstream Works wins Silver for Customer Service and Contact Center Achievements in the Stevie Awards.

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Product of the Year Award
2024

Upstream Works AgentNow on-demand customer service solution recognized for exceptional innovation

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Canada’s Best Employers for
Recent Graduates

Upstream Works recognized by Career Directory 2024 as best employer for recent graduates.

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Future of Work
Agent Experience Award

Upstream Works Desktop is recognized for improving agent and customer experiences.

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 Innovation Excellence Award
2023

Upstream Works recognized as an Innovation Excellence Award 2023 winner by CIO Bulletin

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Recognized by Enterprise Viewpoint 2023

Upstream Works was named one of the Top 20 Innovative AI Solution Providers in 2023

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Product of the Year Award
2023

Upstream Works omnichannel agent-first contact center desktop solutions recognized for exceptional innovation

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Frost Award logo

Customer Value Leadership Award 2023

Applauded by Frost & Sullivan for Improving Productivity, Agent Experience, and Customer Experience and Value

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2023 Global Excellence Awards logo

Canada’s Best Employers for Recent Graduates

Upstream Works recognized by Career Directory 2023 as best employer for recent graduates

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TMC Lab Innovation Award logo

Innovation Award by TMC Labs
2022

The Upstream Works Desktop has been awarded the 2022 TMC Labs INTERNET TELEPHONY Innovation Award

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Customer Product of the Year Award logo 2022

Product of the Year Award
2022

Upstream Works on Finesse has been recognized for exceptional innovation

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TMC Lab Innovation 2022 Logo

Innovation Award by TMC
Labs 2021

Upstream Works on Amazon Connect has been awarded 2021 Innovation Award Winner

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Customer Product of the Year Award 2021

Product of the Year Award
2021

Upstream Works Desktop (UWD) has been recognized for providing an unified customer journey across the enterprise

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TMC Lab Innovation 2020

Innovation Award by TMC
Labs 2020

Upstream Works on Finesse is Recognized for Exceptional Innovation

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Customer 2020 Logo

TMC Contact Center
Technology Award 2020

Upstream Works is recognized for innovative customer service technology solutions and improving the customer experience

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Customer Product of the Year Award logo 2020

Product of the Year Award
2020

Recognition for our commitment to delivering innovative contact center solutions that help brands deliver on their CX transformation goals

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TMC Logo 2019

TMC Contact Center
Technology Award 2019

Upstream Works honored for improving customer service technology and improving the customer experience

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TMC Logo 2019

Innovation Award by TMC
Labs 2019

Upstream Works on Finesse honored for Exceptional Innovation

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Product of the Year award

Product of the Year Award
2019

Recognition for customer experience omnichannel solutions delivered on Cisco communications platforms

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Frost logo 2019

Upstream Works named
a Company to Watch

Frost & Sullivan’s North American Contact Center Buyer’s Guide

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Deloitte logo

Deloitte’s Technology Fast 500
2018

Upstream Works ranked number 278th fastest growing company in North America

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TMC Contact Center
Technology Award 2018

Upstream Works awarded for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience

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Growth 500 2018 logo

 GROWTH 500
2018

Upstream Works ranks as one of Canada’s fastest growing companies

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CIO Review logo

20 Most Promising Cisco Solutions Provider 2018

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SME Canada’s Top Small &
Medium Employers 2018

Reasons for Selection

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Top 10 Most Innovative Contact Center Solution Providers 2018

Upstream Works awarded for transforming customer engagement across all industries

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We strive to continually develop and deliver superior omnichannel contact center solutions that improve the agent and customer experience and deliver measurable results to organizations in every industry.