Executive Perspective Report
Rob McDougall takes on the great CCaaS Debate in this Executive Perspectives report. He dives into the merits of on-premise solutions for complex enterprise contact centers and why cloud isn’t always the answer.
The CCaaS Debate: A Deep Dive for Large
Enterprises & Complex Contact Centers covers:
- The rise and fall of cloud migration
- Myths about cloud migration
- The innovation trap
- Control, customization and security
- Security in the contact center and managing concerns
- A cost comparison of cloud vs. on-premise
- Integration challenges for enterprise contact centers
Download Now to Read The CCaaS Debate
