DEMOS AND VIDEOS

See Upstream Works Omnichannel Contact Center Solutions in Action

Upstream Works Power to Innovate

Upstream Works powers innovation and automation. Watch this video to learn how our solutions can benefit contact centers.

Upstream Works AgentNow in Action

See how AgentNow can be used in a real-life setting, using a kiosk in an airport to provide on-demand customer service to travelers.

Meet Upstream Works

A quick introduction to Upstream Works and the
value of its solutions.

Transforming Agent and Customer Engagements

Personalize customer interactions with a feature-rich omnichannel agent workspace. Empowered Agents. Loyal Customers.

Upstream Works CX – Redefining Omnichannel

Customer Expectations are changing. Meet these needs with effective, holistic and flexible strategies. It’s time for a transformed customer experience.

Upstream Works in Action – Utilities

Explore how Upstream Works on Finesse (UWF) is being utilized in the Utilities industry. With an actionable view of the entire customer journey, this company has a thorough understanding of the customer experience, and the power to improve it.

Upstream Works in Action – Insurance

Discover how Insurance companies are maximizing the value of every interaction with effective, efficient, personalized, and proactive member engagement across the enterprise.