Frost & Sullivan 2023 North American Customer Value Leadership Award

Upstream Works Applauded by Frost & Sullivan for Improving Productivity, Agent Experience, and Customer Experience and Value 

Best Practices Award

Frost & Sullivan awarded Upstream Works with the 2023 North American Customer Value Leadership Award in contact center omnichannel agent engagement.

Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on investment that customers make in its services or products.

“Upstream Works consistently improves customer experience and employee experience while expanding its capabilities into core contact center adjacencies, such as AI, to enhance employee engagement, employee performance, and overall business optimization.”

Nancy Jamison, Senior Industry Director, Frost & Sullivan

Download the report to learn:  

  • Frost & Sullivan’s analysis process for determining best practices award recipients
  • Why Upstream Works was selected for this award
  • How our agent-first desktop enables proactive and seamless customer interactions, simplifies agent workflows, improves engagements, and offers a quick ROI

Download the Report