NewTotalix™ is deployable from 1 December 2026

Join the waitlist

Partner directory

Find the partner who already knows your platform.

48 partners, 18 of them global. Pick where you are and what you run, then ask for an introduction.

Ask us to recommend one

Partner directory

Key partners

  • Presidio
  • TTEC Digital
  • Natilik
  • Endava
  • World Wide Technology
  • Raise GTM
  • Bucher + Suter
  • Trace3
  • Gamma
  • Accenture
  • Computacenter
  • Firstsource
  • Sentinel Technologies
  • Verizon
  • V3Gate
  • Westcon-Comstor
  • Arraya Solutions
  • Bell
  • CONNECT Professional Services
  • Expertflow

  • Presidio

    Key partnerCisco specialist

    Every product · worldwide

    Type
    Systems integrator
    HQ
    New York, United States
    Regions
    Global · United States · Canada · United Kingdom & Ireland · Asia-Pacific
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Presidio is a global digital services and solutions provider that consults on, builds, secures and operates AI, cloud, networking, security and contact center technology for enterprise and public-sector clients, from 60 locations across North America, Europe and Asia.

    Ask for an introduction to PresidioWebsite of Presidio (opens in a new tab)

  • TTEC Digital

    Key partnerCisco specialist

    Every product · worldwide

    Type
    Systems integrator
    HQ
    Englewood, Colorado, United States
    Regions
    Global · United States · Canada · Europe · Asia-Pacific
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    TTEC Digital is a pure-play customer experience technology partner that architects, integrates and operates CCaaS, CRM, data and AI solutions for more than 1,000 enterprise clients worldwide.

    Ask for an introduction to TTEC DigitalWebsite of TTEC Digital (opens in a new tab)

  • Natilik

    Key partnerCisco specialist

    Every product · worldwide

    Type
    Systems integrator
    HQ
    London, United Kingdom
    Regions
    Global · United Kingdom & Ireland · United States · Asia-Pacific
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Natilik is a London-headquartered technology partner — the “Confident Guide” — for collaboration, customer engagement, networking, multi-cloud and cybersecurity, with offices in London, New York and Sydney. Cisco EMEAR Partner of the Year 2019.

    Ask for an introduction to NatilikWebsite of Natilik (opens in a new tab)

  • Endava

    Key partnerUWXP launch partner

    Every product · worldwide

    Type
    Systems integrator
    HQ
    London, United Kingdom
    Regions
    Global · United Kingdom & Ireland · Europe · United States · Latin America
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Endava (NYSE: DAVA) is a London-headquartered technology services company providing software engineering, consulting and digital transformation from delivery centers across Europe and the Americas.

    Ask for an introduction to EndavaWebsite of Endava (opens in a new tab)

  • World Wide Technology

    Key partnerCisco specialist

    Every product · worldwide

    Type
    Systems integrator
    HQ
    St. Louis, Missouri, United States
    Regions
    Global · United States
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    World Wide Technology (WWT) is a privately held global technology solutions provider headquartered in St. Louis, Missouri, working across cloud, security, data center, networking, AI and consulting since 1990.

    Ask for an introduction to World Wide TechnologyWebsite of World Wide Technology (opens in a new tab)

  • Raise GTM

    Key partnerDiamond Catalyst partner

    Diamond Catalyst · every product · worldwide

    Type
    Catalyst network · Consultancy
    Regions
    Global
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Raise GTM is a go-to-market strategy and alignment consultancy. It helps investors, founders, CEOs and commercial leaders find their next growth curve through growth advisory, executive search, M&A and proposition development, for technology, CX, AI and BPO businesses. A Diamond member of the Catalyst Partner Network.

    Ask for an introduction to Raise GTMWebsite of Raise GTM (opens in a new tab)

  • Bucher + Suter

    Key partnerCisco specialist

    Dedicated Cisco specialist · worldwide

    Type
    Systems integrator
    HQ
    Bern, Switzerland
    Regions
    Global · Europe · United States
    Platforms
    Totalix™ · Cisco
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Bucher + Suter has delivered Cisco-based contact-center solutions for more than 20 years, with 40+ years in the industry: CRM integration, cloud and on-premise platforms and managed services for customers worldwide. A Cisco specialist partner of Upstream Works, delivering Totalix™ for Cisco.

    Ask for an introduction to Bucher + SuterWebsite of Bucher + Suter (opens in a new tab)

  • Trace3

    Key partnerCisco specialist

    Cisco specialist · United States

    Type
    Systems integrator
    HQ
    Irvine, California, United States
    Regions
    United States
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Trace3 is an IT consulting organization specializing in AI, data, cloud and cybersecurity, with a dedicated Contact Center & Collaboration practice delivering strategy, design, implementation and omnichannel solutions on Cisco and Webex.

    Ask for an introduction to Trace3Website of Trace3 (opens in a new tab)

  • Gamma

    Key partnerCisco specialist

    Cisco specialist · UK & Europe

    Type
    Carrier · Systems integrator
    HQ
    London, United Kingdom
    Regions
    United Kingdom & Ireland · Europe
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Gamma Communications plc supplies unified communications, SIP trunking, hosted voice, mobile and connectivity to businesses and the public sector in the UK, Germany, the Netherlands and Spain, directly and through 1,000+ channel partners.

    Ask for an introduction to GammaWebsite of Gamma (opens in a new tab)

  • Accenture

    Key partner
    Type
    Systems integrator
    HQ
    Dublin, Ireland
    Regions
    Global · United States · United Kingdom & Ireland
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Accenture is a global professional services company providing strategy and consulting, technology and operations services to enterprises and governments in about 120 countries.

    Ask for an introduction to AccentureWebsite of Accenture (opens in a new tab)

  • Computacenter

    Key partner
    Type
    Systems integrator
    HQ
    Hatfield, United Kingdom
    Regions
    Global · United Kingdom & Ireland · Europe · United States · Canada
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Computacenter is a leading independent technology and services provider, trusted by large corporate and public-sector organizations to source, transform and manage their technology infrastructure. Quoted on the London FTSE 100, with 21,000+ people.

    Ask for an introduction to ComputacenterWebsite of Computacenter (opens in a new tab)

  • Firstsource

    Key partner
    Type
    BPO & services
    HQ
    Mumbai, India
    Regions
    Global · United States · United Kingdom & Ireland · Asia-Pacific
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Firstsource, part of the RP-Sanjiv Goenka Group, designs, builds and runs customer experience, back-office and collections operations for banking, healthcare, communications and media clients worldwide.

    Ask for an introduction to FirstsourceWebsite of Firstsource (opens in a new tab)

  • Sentinel Technologies

    Key partnerCisco specialist
    Type
    Systems integrator
    HQ
    Downers Grove, Illinois, United States
    Regions
    United States
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Sentinel Technologies is a business technology services provider delivering cloud, cybersecurity, collaboration and managed services — including Cisco Powered Managed Unified Contact Center — with 24x7 operations centers serving US organizations.

    Ask for an introduction to Sentinel TechnologiesWebsite of Sentinel Technologies (opens in a new tab)

  • Verizon

    Key partner
    Type
    Carrier
    HQ
    Basking Ridge, New Jersey, United States
    Regions
    Global · United States · Europe · Asia-Pacific · Latin America
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Verizon Business is the enterprise and government arm of Verizon Communications, offering global network, mobility, security and contact center services, including Webex Contact Center, to business and government customers.

    Ask for an introduction to VerizonWebsite of Verizon (opens in a new tab)

  • V3Gate

    Key partnerCisco specialist
    Type
    Reseller
    HQ
    Colorado Springs, Colorado, United States
    Regions
    United States
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    V3Gate is a Service-Disabled Veteran-Owned Small Business delivering zero trust, data center modernization, cloud and AI solutions to US federal, state, local and education customers through NASA SEWP V and GSA MAS.

    Ask for an introduction to V3GateWebsite of V3Gate (opens in a new tab)

  • Westcon-Comstor

    Key partner
    Type
    Distributor
    HQ
    Tarrytown, New York, United States
    Regions
    Global · United States · Canada · United Kingdom & Ireland · Europe · Middle East & Africa · Asia-Pacific · Latin America
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Westcon-Comstor is a global technology distributor specializing in cybersecurity, networking and hybrid cloud in 135+ countries; its Comstor brand is dedicated to Cisco technology for channel partners.

    Ask for an introduction to Westcon-ComstorWebsite of Westcon-Comstor (opens in a new tab)

  • Arraya Solutions

    Key partner
    Type
    Systems integrator
    HQ
    Blue Bell, Pennsylvania, United States
    Regions
    United States
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Arraya Solutions is a Mid-Atlantic IT consultancy, integrator and managed services provider, founded in 1999, covering infrastructure, networking, cybersecurity, modern workplace and advisory services.

    Ask for an introduction to Arraya SolutionsWebsite of Arraya Solutions (opens in a new tab)

  • Bell

    Key partnerCisco specialist
    Type
    Carrier
    HQ
    Montréal, Canada
    Regions
    Canada
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Bell is Canada’s largest communications company. Bell Business delivers cloud contact-center, AI, collaboration, network and managed services to organizations across Canada.

    Ask for an introduction to BellWebsite of Bell (opens in a new tab)

  • CONNECT Professional Services

    Key partner
    Type
    Systems integrator
    HQ
    Cairo, Egypt
    Regions
    Middle East & Africa
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    CONNECT Professional Services is an Egypt-headquartered systems integrator serving almost 200 customers in 21+ countries across the Middle East and Africa: networking, data center, collaboration and security.

    Ask for an introduction to CONNECT Professional ServicesWebsite of CONNECT Professional Services (opens in a new tab)

  • Expertflow

    Key partnerCisco specialist
    Type
    Technology services
    HQ
    Bern, Switzerland
    Regions
    Global · Middle East & Africa · Europe · Asia-Pacific
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Expertflow builds contact-center software and CTI integrations for Cisco UCCE, UCCX and PCCE and its own CCaaS. Particularly strong across the Middle East and Africa.

    Ask for an introduction to ExpertflowWebsite of Expertflow (opens in a new tab)

  • Aspen

    Formerly Aspen Technology Group

    Type
    Consultancy
    Regions
    United States
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Aspen is a cloud consulting and automation firm that migrates enterprise contact centers to Amazon Connect and integrates CRM and AI, with 24/7 Enhanced Care support. An AWS Advanced Tier partner.

    Ask for an introduction to AspenWebsite of Aspen (opens in a new tab)

  • Connect

    Type
    Systems integrator
    HQ
    London, United Kingdom
    Regions
    United Kingdom & Ireland
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Connect is a UK systems integrator and managed service provider specializing in contact-center and unified-communications technologies for national and multinational enterprises.

    Ask for an introduction to Connect

  • Converged Networks

    Type
    Reseller
    HQ
    Charleston, South Carolina, United States
    Regions
    United States
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Converged Networks is a Charleston, South Carolina provider of hosted voice, managed networking and IT services for businesses and school districts since 2001.

    Ask for an introduction to Converged NetworksWebsite of Converged Networks (opens in a new tab)

  • Damber Executive Consulting

    Type
    Catalyst network
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Member of the Upstream Works Catalyst Partner Network of independent consultants and advisors.

    Ask for an introduction to Damber Executive Consulting

  • Datacom Worldwide

    Type
    Technology services
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Technology and services partner of Upstream Works.

    Ask for an introduction to Datacom Worldwide

  • EliteSec

    Type
    Consultancy
    HQ
    Waterloo, Ontario, Canada
    Regions
    Canada
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    EliteSec is a Canadian cybersecurity consultancy providing CREST-accredited penetration testing, security consulting and tabletop exercises for mid-market companies.

    Ask for an introduction to EliteSecWebsite of EliteSec (opens in a new tab)

  • Evolutio

    Type
    Systems integrator
    HQ
    Madrid, Spain
    Regions
    Europe
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Evolutio is a Madrid-based cloud, connectivity, cybersecurity and customer-experience integrator and managed services provider with more than 1,300 professionals, serving Spain and Portugal.

    Ask for an introduction to EvolutioWebsite of Evolutio (opens in a new tab)

  • GDT

    Formerly MDS Global IT

    Type
    Systems integrator
    HQ
    Dallas, Texas, United States
    Regions
    United States
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    MDS Global IT, now part of General Datatech (GDT), specialized in Cisco unified collaboration and Unified Contact Center Enterprise for healthcare, retail, banking and technology clients.

    Ask for an introduction to GDTWebsite of GDT (opens in a new tab)

  • Hiscall

    Type
    Reseller
    HQ
    Dickson, Tennessee, United States
    Regions
    United States
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Hiscall designs, installs and supports business phone systems, networking, cabling, security and audio-visual for organizations across the US Midsouth and nationwide from two Tennessee offices.

    Ask for an introduction to HiscallWebsite of Hiscall (opens in a new tab)

  • IBM

    Type
    Systems integrator
    HQ
    Armonk, New York, United States
    Regions
    Global · United States
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    IBM brings together software, consulting and infrastructure to help clients embed AI into core systems and workflows and scale securely across hybrid cloud.

    Ask for an introduction to IBMWebsite of IBM (opens in a new tab)

  • IMP Solutions

    Formerly Eclipse Technology Solutions

    Type
    Reseller
    HQ
    Halifax, Canada
    Regions
    Canada
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    IMP Solutions is a Canadian managed service provider and IT reseller offering managed IT, cloud, cybersecurity and technology procurement across Eastern Canada. Eclipse Technology Solutions, a Cisco partner, joined IMP in 2021.

    Ask for an introduction to IMP SolutionsWebsite of IMP Solutions (opens in a new tab)

  • Internetwork Engineering

    Type
    Systems integrator
    HQ
    Charlotte, North Carolina, United States
    Regions
    United States
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Internetwork Engineering, a Presidio company, delivers collaboration, contact center, networking, data center, cybersecurity and managed IT services across the Southeast US.

    Ask for an introduction to Internetwork EngineeringWebsite of Internetwork Engineering (opens in a new tab)

  • Italtel

    Type
    Systems integrator
    HQ
    Milan, Italy
    Regions
    Europe
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Italtel provides network, hybrid cloud, cybersecurity, data and AI and digital communications solutions to telcos, enterprises and public administrations, with Italtel Spain serving Madrid, Barcelona and Seville.

    Ask for an introduction to ItaltelWebsite of Italtel (opens in a new tab)

  • Konectiv

    Type
    Consultancy
    HQ
    London, United Kingdom
    Regions
    United Kingdom & Ireland
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Konectiv is a London-based provider of contact center solutions, chatbots and agent reskilling services.

    Ask for an introduction to Konectiv

  • Kyndryl

    Type
    Technology services
    HQ
    New York, United States
    Regions
    Global · United States
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Kyndryl designs, builds, manages and modernizes mission-critical technology systems for thousands of enterprise customers in more than 60 countries; Kyndryl describes itself as the world’s largest IT infrastructure services provider.

    Ask for an introduction to KyndrylWebsite of Kyndryl (opens in a new tab)

  • Liquid PC

    Type
    Distributor
    HQ
    Portsmouth, New Hampshire, United States
    Regions
    United States
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Liquid PC is a women-owned, WBENC-certified technology distributor supporting resellers and software vendors with quoting, order processing and channel enablement.

    Ask for an introduction to Liquid PCWebsite of Liquid PC (opens in a new tab)

  • Marraij

    Type
    Consultancy
    HQ
    Aurora, Colorado, United States
    Regions
    United States
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Marraij is a US digital solutions firm offering web and mobile development, systems integration, cloud migration and digital strategy.

    Ask for an introduction to MarraijWebsite of Marraij (opens in a new tab)

  • Motorola Solutions

    Type
    Technology services
    HQ
    Chicago, Illinois, United States
    Regions
    Global · United States
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Motorola Solutions provides critical communications, video security and command center technologies to public safety agencies and enterprises in more than 100 countries.

    Ask for an introduction to Motorola SolutionsWebsite of Motorola Solutions (opens in a new tab)

  • New Era Technology

    Type
    Systems integrator
    HQ
    Pennsylvania, United States
    Regions
    Global · United States · Canada · United Kingdom & Ireland · Asia-Pacific · Latin America
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    New Era Technology is a global technology solution provider delivering unified communications, contact center, collaboration, networking, cybersecurity, cloud and managed services to enterprise, education, healthcare and government customers.

    Ask for an introduction to New Era TechnologyWebsite of New Era Technology (opens in a new tab)

  • NTT

    Type
    Systems integrator
    HQ
    Tokyo, Japan
    Regions
    Global · Asia-Pacific
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    NTT DATA, part of NTT Group, is a global IT and business services company offering consulting, industry solutions, IT modernization and managed services in more than 70 countries.

    Ask for an introduction to NTTWebsite of NTT (opens in a new tab)

  • OnX

    Type
    Systems integrator
    HQ
    Toronto, Canada
    Regions
    Canada
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    OnX, a CBTS company, designs, builds and operates technology foundations for Canadian organizations in regulated industries, and is a Cisco Preferred Partner and Webex Contact Center reseller.

    Ask for an introduction to OnXWebsite of OnX (opens in a new tab)

  • Parallax Technologies

    Type
    Systems integrator
    HQ
    Clarkston, Michigan, United States
    Regions
    United States
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Parallax Technologies is a contact center systems integrator that designs, deploys and supports customer engagement, CX analytics, performance management and workforce optimization applications.

    Ask for an introduction to Parallax Technologies

  • Quest Diagnostics

    Type
    Technology services
    HQ
    Secaucus, New Jersey, United States
    Regions
    United States
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Quest Diagnostics, the Fortune 500 clinical laboratory company, is a hosting and services partner of Upstream Works.

    Ask for an introduction to Quest DiagnosticsWebsite of Quest Diagnostics (opens in a new tab)

  • Ronco

    Formerly Ronco Communications

    Type
    Systems integrator
    HQ
    Buffalo, New York, United States
    Regions
    United States
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Ronco is a family-owned integrated communications technology company that designs, installs and supports communications, AV and nurse-call systems for healthcare, education and federal customers across the US East Coast.

    Ask for an introduction to RoncoWebsite of Ronco (opens in a new tab)

  • TELUS

    Type
    Carrier
    HQ
    Vancouver, Canada
    Regions
    Canada
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    TELUS is a Canadian telecommunications and technology company serving consumers, business and the public sector with connectivity, cloud and collaboration services, including Cisco Webex-based calling.

    Ask for an introduction to TELUSWebsite of TELUS (opens in a new tab)

  • VoicePort

    Type
    Technology services
    HQ
    Rochester, New York, United States
    Regions
    United States
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    VoicePort built SaaS IVR, conversational AI and messaging self-service solutions, including CircPort for newspaper and media subscriber care. Its business joined Enghouse Systems in 2022.

    Ask for an introduction to VoicePort

  • Waterfield Tech

    Formerly Speech-Soft Solutions

    Type
    Systems integrator
    HQ
    Tulsa, Oklahoma, United States
    Regions
    United States · United Kingdom & Ireland · Asia-Pacific
    Platforms
    Totalix™ · Cisco · Amazon Connect
    Products
    UWXP · UW Knowledge & Assist · UW Insights · AgentNow

    Speech-Soft Solutions, a division of Waterfield Tech since 2022, provides contact center transformation services with a specialization in Cisco Contact Center Enterprise integration, support and tooling.

    Ask for an introduction to Waterfield TechWebsite of Waterfield Tech (opens in a new tab)

Partner names and logos are trademarks of their respective owners and are shown to identify Upstream Works partners.

Questions about finding a partner.

Which Upstream Works partners operate globally?

Accenture, Bucher + Suter, Computacenter, Endava, Expertflow, Firstsource, IBM, Kyndryl, Motorola Solutions, Natilik, New Era Technology, NTT, Presidio, Raise GTM, TTEC Digital, Verizon, Westcon-Comstor and World Wide Technology are global partners, operating across several continents.

Which partners deliver Totalix™ for Cisco?

Every partner in the directory can deliver Totalix™ for Cisco. Our specialist Cisco partners are Bell, Bucher + Suter, Expertflow, Gamma, Natilik, Presidio, Sentinel Technologies, Trace3, TTEC Digital, V3Gate and World Wide Technology. CONNECT Professional Services and Expertflow are particularly strong in the Middle East and Africa.

Which partners deliver Totalix™ for Amazon Connect?

Every partner in the directory except Bucher + Suter, which is not an Amazon Connect partner, can deliver Totalix™ for Amazon Connect. It is available from January 2027.

Which partners sell UWXP, UW Knowledge & Assist, UW Insights and AgentNow?

Every partner in the directory sells and supplies UWXP, UW Knowledge & Assist, UW Insights and AgentNow, alongside Totalix™. Endava was a UWXP launch partner.

How do I get introduced to a partner?

Choose “Ask for an introduction” on any listing. The form opens with the partner pre-selected; Upstream Works makes the introduction to the right team at that partner, and the partner is credited.

My region isn’t listed. Can you still help?

Yes. Upstream Works works with 50+ partners in all, including the Catalyst Partner Network, and sells directly. Ask us to recommend one and tell us what you run and where.

Not sure which partner fits?

Tell us what you run and where, and we’ll connect you with the partner best placed to deliver it. Want your firm listed here? Apply to the partner program.

Ask us to recommend oneApply to the partner program