Totalix™: five editions in two minutes | one omnichannel contact center platform
UW TV · November 5, 2026 · 1:48
What is the Upstream Works video “Totalix™: five editions in two minutes | one omnichannel contact center platform” about?
Totalix™ is Version 8 of the Upstream Works platform: one omnichannel contact center in five editions. This two-minute round-up shows Totalix Complete (the standalone contact center), Totalix Embedded (inside Salesforce, Dynamics or your CRM), Totalix Mobile (for mobile, field and remote teams), and Totalix for Cisco in Webex Contact Center and in Cisco Finesse (UCCE, PCCE). Totalix for Amazon Connect follows in January 2027.
Explore Totalix: https://www.upstreamworks.com/products/totalix/ Watch the full product demos: https://www.upstreamworks.com/products/totalix/#demos Request a demo: https://www.upstreamworks.com/demo/ Join the customer waitlist (45-day free trial from 1 December 2026): https://www.upstreamworks.com/waitlist/
Chapters 0:00 Totalix: five editions, one platform 0:16 Totalix Complete 0:32 Totalix Embedded 0:50 Totalix Mobile 1:04 Totalix for Webex Contact Center 1:21 Totalix for Cisco Finesse 1:39 One platform. Five editions.
Upstream Works Software: 25 years of enterprise customer experience. https://www.upstreamworks.com
#Totalix #ContactCenter #AgentDesktop #Omnichannel #CiscoFinesse #WebexContactCenter #Salesforce #CCaaS
Transcript
Introducing Totalix. Five editions, one powerful omnichannel platform.
Totalix Complete is the standalone solution, bringing voice, digital channels, intelligent automation and AI-powered agent assistance together in one complete contact center, with no external platform dependencies.
Totalix Embedded brings the contact center directly into the business applications teams already use. Whether Salesforce, Dynamics or another CRM, agents can manage customer interactions, access information and use AI assistance without switching between screens.
Totalix Mobile extends the agent experience beyond the desktop, giving mobile, field and remote teams access to customer interactions, history, AI assistance and voice capabilities wherever they work.
For organizations using Webex Contact Center, Totalix provides a unified agent workspace that brings voice and digital interactions together, combining Webex routing and telephony with intelligent assistance, video and a consistent customer experience.
For Cisco UCCE, PCCE and Webex Contact Center environments, Totalix integrates directly with Cisco Finesse, bringing omnichannel engagement, AI-powered assistance and AgentNow video into the familiar agent desktop, while retaining existing Cisco routing and investment.
Totalix. One platform. Five editions. A smarter way to connect every customer interaction.
Product demos
Totalix: five editions in two minutes
A two-minute round-up of the Totalix editions: Complete as the standalone contact center, Embedded inside the CRM, Mobile for mobile, field and remote teams, and Totalix for Cisco in Webex Contact Center and in Cisco Finesse.
Read the transcript of Totalix: five editions in two minutesTotalix Complete
The Totalix Complete agent desktop: real-time transcription, AI-suggested responses, CRM context, transfers, UW Knowledge & Assist summaries and sentiment, email assistance, knowledge articles, AgentNow video, the refreshed desktop and UW Insights.
Read the transcript of the Totalix Complete demoTotalix for Cisco
Totalix for Cisco with Webex Contact Center: Webex routing and notifications, AI-suggested responses with a choice of tone, picking up queued work, Webex Calling with WebRTC call controls, transfers, and AgentNow video.
Read the transcript of the Totalix for Cisco Webex Contact Center demoTotalix for Cisco in a single Cisco Finesse gadget on UCCE, PCCE and WCCE: Cisco routing through MR PG, AI-suggested responses with a choice of tone, AgentNow escalation from chat to video, UW Assist summaries and sentiment, and every channel in one workspace.
Read the transcript of the Totalix for Cisco Cisco Finesse demoTotalix Embedded
Totalix Embedded inside the CRM: a WebRTC softphone with screen pops, AI-suggested responses, automatic wrap-up notes and sentiment, SMS without leaving the CRM, transfers, and AgentNow video.
Read the transcript of the Totalix Embedded demoTotalix Mobile
Totalix Mobile on a phone: clear notifications, interaction history, AI-suggested responses, a WebRTC softphone, real-time transcription, and AgentNow video.
Read the transcript of the Totalix Mobile demo
Totalix for Amazon Connect arrives in January 2027.
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