Upstream Works Support
Focus on Your Customers and Leave the Technology to Us
We’re Here to Support Our Customers
Easily reach a knowledgeable expert at any time with priority service and access to our helpful Support Analysts. Login to the Upstream Works Customer Support Portal or contact us via phone during regular business hours
Contact Support
Our team is ready to answer your questions and help resolve your technical issues with dedicated customer support services.
North America: 1.800.808.5220 x 1 | 905.660.0969 x 1
United Kingdom: +44 1225 617274 x 1
Access the Upstream Works Customer Portal for technical assistance, issue tracking, and customer service resources.
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Your Extended Support Team
Our friendly, helpful, and knowledgeable support team is here to answer your questions and provide guidance whenever you need assistance.
We work closely with you and third-party vendors to resolve issues quickly, efficiently, and with minimal disruption to your operations.
Contact Upstream Works Support: support@upstreamworks.com
Customer Success
Our Customer Success team takes a best practice solutions approach to implementation, agent and supervisor training, and continuous value to ensure success. As your needs change and grow, our team remains engaged, helping you receive the greatest value from your Upstream Works solution across all your lines of business.
Training
Training ensures successful adoption of all the features of Upstream Works solutions. We offer a variety of courses in various formats.
Consulting
From initial workflow design to rapid deployment, we're here to ensure your solution meets your needs — today and in the future.
Contact customersuccess@upstreamworks.com to learn more
UpKeep Support
With the UpKeep Customer Support program you're always up-to-date and have direct access to our Technical Support team 24×7. We're here to help with any questions you may have from implementation to ongoing maintenance, software upgrades, technical consulting, refreshers on feature use, and anything else that's needed to keep Upstream Works delivering for you.
Evergreen Software
Keep up-to-date with software maintenance and continuous software upgrades as they are developed and made available.
Test Systems
When you purchase a maintenance agreement, you will also receive agent test licenses. Your test license will allow you to make changes, enhance your system, conduct training and more.
Ongoing Care for Your System
As your business needs change, we're here to support you. With ongoing care for your solution, we'll work with you to ensure that your system is evolving right along with your goals.
Contact Upstream Works Support: support@upstreamworks.com
Explore Upstream Works Professional Services
Learn how Upstream Works support, training and consulting all work together to ensure your solution is a great success.