WOODBRIDGE, ONTARIO (September 18, 2025) – Upstream Works, an omnichannel contact center solutions company, today announced it has been named the 2025 Gold Globee® Business Award Winner in the ‘Digital Customer Service Innovation’ category. This prestigious award recognizes Upstream Works’ transformative AgentNow solution, which provides instant, on-demand access to customer support via live video, voice, and chat, revolutionizing how businesses deliver exceptional customer experiences.
The 17th Annual Globee® Awards for Innovation, also known as the Golden Bridge Awards®, celebrate the achievements of organizations and individuals worldwide that drive innovation and make significant contributions to their industries. Upstream Works AgentNow was specifically recognized for its innovative approach to digital customer service, enabling seamless and personalized interactions across various communication channels.
“We are incredibly proud to receive the Gold Globee® Business Award for Digital Customer Service Innovation,” said Janice Keay, VP, Marketing at Upstream Works. “This recognition is a testament to our team’s dedication to developing solutions that empower our partners and customers to deliver outstanding customer service. AgentNow is designed to meet the evolving needs of today’s digital consumers, offering a flexible and efficient way for customers to connect with agents when and how they prefer.”
AgentNow provides businesses with a powerful solution for real-time, on-demand support, enhancing customer satisfaction and operational efficiency. It enables businesses to stay responsive during high-pressure, time-sensitive moments, when customer expectations are at their highest. One notable use case is how it has transformed the day-of-travel experiences for United Airlines. The solution’s flexibility makes it applicable to customers across industries, including air travel, education, financial services, healthcare, hospitality, retail, transportation, and more.
Key features of AgentNow include:
The Annual Globee® Awards for Innovation are determined solely by the average scores provided by independent industry experts and peers from around the world. Neither sponsorships, fees, nor the Globee Awards team influences the results. All judging scores are transparently shared with both winners and non-winners.
Learn more about Upstream Works AgentNow here.
About Upstream Works | www.upstreamworks.com
Upstream Works provides enterprise-ready AI and omnichannel contact center desktop solutions that simplify and improve the agent and customer experience. Our flexible desktop solutions, seamless integrations and AI orchestration capabilities support digital transformation, innovation, and business growth, enabling on-premise and cloud contact centers to leverage existing systems and investments. For over 20 years, Upstream Works has helped companies worldwide and across industries improve operational efficiency, agent effectiveness, customer experience, and business outcomes.
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Escalate PR for Upstream Works.